All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management ? Operational
Medicare Claims FISS Emulator ? Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization ? Operational
Waystar Eligibility Operational
Enterprise Eligibility ? Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation ? Operational
Patient Payments Operational
PatientWallet & PatientNotebook ? Operational
Provider Payments Portal ? Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 18, 2025
Resolved - Our upstream vendor has identified the issue and has applied a fix. Our payments have returned to normal, and we are no longer seeing errors.
Jul 18, 14:06 EDT
Monitoring - Our upstream vendor has identified the issue and is working to apply mitigation. We are seeing a decrease in payment declines and errors. We will continue to monitor and provide updates.
Jul 18, 12:03 EDT
Identified - Our upstream vendor has identified the issue and is working to apply mitigation. We are seeing a decrease in payment declines and errors. We will continue to monitor and provide updates.
Jul 18, 12:02 EDT
Investigating - We are currently investigating an issue with a vendor partner that is causing an increase in declined and errored payments. We are seeing issues with payments across all vectors at this time.
Jul 18, 11:31 EDT
Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025
Resolved - We have identified the root cause of the slowness and have applied a fix. We are now seeing scheduled jobs processed as expected.
Jul 14, 16:42 EDT
Monitoring - We have identified the root cause of the slowness and have applied a fix. We are now seeing scheduled jobs run as expected. We will continue to monitor scheduled jobs for any performance issues.
Jul 14, 15:09 EDT
Identified - We have identified the root cause of the slowness and are currently applying a fix. We will continue to monitor scheduled jobs for any performance issues and provide updates as they become available.
Jul 14, 14:43 EDT
Investigating - We are currently investigating an issue that may cause delays on scheduled Patient Payments jobs. Examples of scheduled jobs include Email and Text Communications and SFTP File Upload. All other parts of the Patient Payments platform are performing normally.
Jul 14, 13:53 EDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.