Remits - Duplicate Remit Downloads
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which duplicate remit downloads are being delivered to clients.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 08, 2026 - 14:38 EDT
Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance 8/8/2026-8/9/2026 Aug 8, 2026 20:00 - Aug 9, 2026 06:00 EDT

Reason for Notice: System Maintenance starting Saturday, August 8th from 8:00 PM ET to Sunday, August 9th at 6:00 AM ET.

What you should expect: Login to the applications and file upload could be unavailable for brief times during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Jul 24, 2026 - 11:39 EDT

Aug 3, 2026

No incidents reported today.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Analytics - Issue with Application
Resolved - This incident has been resolved.
Jul 31, 10:50 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing issues within the Analytics application. You may experience an error message when accessing the solution.

Action Taken by Waystar:
We are working diligently to resolve the issue.
Jul 31, 10:03 EDT

Jul 30, 2026

Pro Patient Payments- Increased Declines in Epic
Resolved - From 1:50 PM to 2:45 PM ET, an issue caused some terminal payments processed within Epic to be incorrectly reported as Timeouts. Payment processing remained successful, and affected transactions were recorded as Completed in Waystar. The issue has been resolved, and transaction processing is operating normally.

We will be voiding transactions associated with the erroneous timeout events that occurred during the incident window. Clients can use their reconciliation files to identify and validate affected transactions. Stored card transactions were not impacted.
Jul 30, 16:52 EDT
Monitoring - We identified an issue affecting the display of certain terminal payments processed within Epic. The issue is no longer occurring, and transactions are processing normally. During the incident, payments continued to process successfully and displayed as Completed in Waystar, while Epic incorrectly displayed some transactions as Timeouts. We are monitoring to ensure continued stability.
Jul 30, 15:46 EDT
Identified - We have identified that the issue is limited to terminal payments processed within Epic. While these payments are successfully processed and appear as Completed in Waystar, Epic may incorrectly display them as Timeouts.

Stored card transactions are not affected.
Jul 30, 15:35 EDT
Update - We have identified that the issue is limited to terminal payments processed within Epic. While these payments are successfully processed and appear as Completed in Waystar, Epic may incorrectly display them as Timeouts.

Stored card transactions are not affected.
Jul 30, 15:23 EDT
Investigating - We are currently investigating an issue causing payments to process in Waystar, but show as cancelled in Epic.
Jul 30, 14:57 EDT

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Some Payment Disbursements Delayed
Resolved - Waystar experienced an issue that resulted in delays affecting certain Pro Patient Payments disbursement and settlement processes. Although funds continued to be sent as expected, some clients may have experienced delays in settlement processing and related disbursement. The issue was identified and mitigated, services were restored, and delayed processing was completed. We are reviewing the event and implementing additional monitoring and resiliency improvements to help prevent similar issues in the future.
Jul 27, 23:30 EDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

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