All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance Feb 21, 2026 22:00-23:00 EST

Reason for Notice: System Maintenance starting Saturday, February 21st from 10:00PM EST to 11:00PM EST.

What you should expect: Login to the applications and file upload will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again
Posted on Feb 09, 2026 - 10:17 EST

Waystar System Maintenance Mar 7, 2026 17:00 - Mar 8, 2026 05:00 EDT

System Maintenance starting Saturday, March 7th from 5:00 PM EST to Sunday, March 8th at 6:00 AM EST.

What you should expect: Login to the application and file upload will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Feb 13, 2026 - 10:15 EST
Feb 13, 2026

No incidents reported today.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026
Waystar System Maintenance
Completed - The scheduled maintenance has been completed.
Feb 8, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 EST
Scheduled - Reason for notice: System Maintenance starting Saturday, February 7th from 5:00PM ET to Sunday, February 8th at 6:00AM ET.

What should you expect: Login to the applications and file upload will be unavailable during the maintenance window.

Action Required: Should you encounter an error after the maintenance window ends, please open a case via the Support & Training Center.
Jan 16, 13:42 EST
Feb 7, 2026
Feb 6, 2026
Increased Credit Card Device Errors
Resolved - Our upstream vendor has deployed a fix to prevent additional connection errors. Payments are now processing normally.
Feb 6, 14:39 EST
Monitoring - Our upstream vendor has deployed a fix to prevent additional connection errors. Both their engineering team and ours are continuing to monitor the situation. Payments are now processing normally.
Feb 6, 13:43 EST
Identified - Our upstream vendor has deployed a fix to prevent additional connection errors. Both their engineering team and ours are continuing to monitor the situation.

This is impacting ACH/eCheck Payments, as well and payments processed via Web Entry and Ingenico Lane Devices.

Pax Devices seem to be unimpacted at this time.
Feb 6, 11:46 EST
Update - One of our upstream vendors is investigating an issue processing payments. We have identified that currently this is impacting ACH/eCheck Payments, as well and payments processed via Web Entry and Ingenico Lane Devices.

Pax Devices seem to be unimpacted at this time.
Feb 6, 11:23 EST
Investigating - We are currently investigating an issue with a downstream vendor that is causing connectivity issues with our credit card terminals. We are seeing some devices unable to connect and payments declining.

PatientWallet payments are not impact at this time.
Feb 6, 11:05 EST
Re-Routing to a login screen when clicking in Medicare Eligibility
Resolved - This incident has been resolved.
Feb 6, 12:57 EST
Investigating - Reason for Notice: Waystar is currently aware that users may be getting routed to a legacy eSolutions login screen when trying to login to Waystar for Medicare Eligibility.

Action Taken by Waystar: Our technical teams are aware and working diligently to resolve the issue.

Action Required by Customer: None at this time. Waystar will continue to monitor the progress and provide updates as we have more information.
Feb 6, 11:15 EST
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

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