Monitoring - We want to make you aware of an issue that has been identified with Aetna’s Medicare Advantage eligibility responses that may impact coverage results you are seeing.
Aetna is currently experiencing a known issue where eligibility transactions are incorrectly returning active coverage for patients who are inactive or no longer covered.
This is not an issue with Waystar’s platform or processing. Our systems are accurately relaying the eligibility information as it is returned by Aetna.
Our team is actively engaged with Aetna and their EDI partners to gather additional details and to understand timing for resolution. We will continue to monitor the situation closely and provide updates as more information becomes available.
Please open a support case in the Waystar Support and Training Center if you have questions
Apr 03, 2026 - 13:16 EDT
Aetna is currently experiencing a known issue where eligibility transactions are incorrectly returning active coverage for patients who are inactive or no longer covered.
This is not an issue with Waystar’s platform or processing. Our systems are accurately relaying the eligibility information as it is returned by Aetna.
Our team is actively engaged with Aetna and their EDI partners to gather additional details and to understand timing for resolution. We will continue to monitor the situation closely and provide updates as more information becomes available.
Please open a support case in the Waystar Support and Training Center if you have questions
Apr 03, 2026 - 13:16 EDT
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Scheduled Maintenance
Clinical Integrity + Revenue Capture: Monthly Maintenance Apr 18, 2026 21:00 - Apr 19, 2026 01:00 EDT
In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.
Iodine’s scheduled maintenance occurs on the third Saturday of each month.
Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.
Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Posted on Apr 15, 2026 - 11:23 EDT
Iodine’s scheduled maintenance occurs on the third Saturday of each month.
Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.
Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Posted on Apr 15, 2026 - 11:23 EDT