All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 14, 2026

No incidents reported today.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
Waystar Address Verification Issue within Real Time Eligibility
Resolved - This incident has been resolved.
Jan 7, 16:36 EST
Monitoring - We identified an upstream issue that was causing the errors in address verification. We are no longer seeing the high frequency of these errors.
Our teams are continuing to monitor performance to ensure stability. We will provide updates here if conditions change.
Jan 7, 13:34 EST
Update - We are continuing to investigate the issue.
Jan 7, 12:22 EST
Investigating - Waystar has identified an issue causing errors with our Address Verification product within Real Time Eligibility. Our teams are investigating and will provide more information as we work to resolve the issue.
Jan 7, 11:44 EST
Pax EMV Credit Card Vendor Maintenance - 1/7/26
Completed - The scheduled maintenance has been completed.
Jan 7, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 01:00 EST
Scheduled - The credit card payment gateway will undergo maintenance on Wednesday, January 7th. During this time, transactions may experience intermittent disruptions when processing on Pax A920 and Pax A80 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Wednesday, January 7, 2026 at 1:00 AM (EST)
Estimated end time: Wednesday, January 7, 2026 at 4:00 AM (EST)

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920 and A80 terminals.
Jan 2, 15:33 EST
Jan 6, 2026
Pax EMV Credit Card Vendor Maintenance - 1/5/26
Completed - The scheduled maintenance has been completed.
Jan 6, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 23:00 EST
Scheduled - The credit card payment gateway will undergo maintenance on Monday, January 5th. During this time, transactions may experience intermittent disruptions when processing on Pax A920 and Pax A80 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Monday, January 5, 2026 at 11:00 PM (EST)
Estimated end time: Tuesday, January 6, 2026 at 2:00 AM (EST)

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920 and A80 terminals.
Jan 2, 15:33 EST
Jan 5, 2026
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026
Waystar Proactive Alerts- Eligibility Outage or Slowness-TCP/IP
Resolved - We are seeing 271 responses return to providers and processing is back to normal.
Jan 2, 09:36 EST
Identified - We continue to work on a fix for the issue.
Jan 2, 09:27 EST
Update - We have identified the issue and are working to resolve. We anticipate normal processing shortly.
Jan 2, 09:16 EST
Investigating - This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.

Reason for Notice:
Waystar is currently experiencing a processing delay in Eligibility causing response times to be longer than usual or no responses to return. This specific incident is primarily impacting clients that are using a TCP/IP connection and/or integration using HL7 messages.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring batches to ensure they process as expected.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Jan 2, 09:04 EST
Jan 1, 2026
Waystar Proactive Alerts- Eligibility Outage or Slowness- TCP/IP
Resolved - The issue is resolved and processing is back to normal.
Jan 1, 12:13 EST
Update - We are continuing to work on a fix for this issue.
Jan 1, 12:12 EST
Update - Engineering has begun resolving the issue and are observing 271 responses return to providers. We anticipate normal processing shortly.
Jan 1, 10:16 EST
Identified - This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.

Reason for Notice:
Waystar is currently experiencing a processing delay in Eligibility causing response times to be longer than usual. This specific incident is primarily impacting clients that are using a TCP/IP connection and/or integration using HL7 messages.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring batches to ensure they process as expected.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Jan 1, 09:37 EST
Dec 31, 2025

No incidents reported.

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