Waystar System Status Check Status

All Systems Operational

Overall Platform and Waystar Portal Login Operational

Claims Management Operational

Waystar Claims Management Operational

Medicare Claims FISS Emulator Operational

Dental Claims Solution Operational

Real-time Claims Scrubber Operational

Financial Clearance & Patient Access Operational

Prior Authorization Operational

Waystar Eligibility Operational

Enterprise Eligibility Operational

Medicare Eligibility (former eSolutions) Operational

Dorado (former eSolutions) Operational

Waystar Estimation Operational

Patient Payments Operational

PatientWallet & PatientNotebook Operational

Provider Payments Portal Operational

Payment Processing Operational

Payment Device Management Operational

Epic Integrated APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2025

Increased Errors in Patient Payments

Resolved - Our upstream vendor has identified the issue and has applied a fix. Our payments have returned to normal, and we are no longer seeing errors.
Jul 18, 14:06 EDT

Monitoring - Our upstream vendor has identified the issue and is working to apply mitigation. We are seeing a decrease in payment declines and errors. We will continue to monitor and provide updates.
Jul 18, 12:03 EDT

Identified - Our upstream vendor has identified the issue and is working to apply mitigation. We are seeing a decrease in payment declines and errors. We will continue to monitor and provide updates.
Jul 18, 12:02 EDT

Investigating - We are currently investigating an issue with a vendor partner that is causing an increase in declined and errored payments. We are seeing issues with payments across all vectors at this time.
Jul 18, 11:31 EDT

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

Degraded Performance: Scheduled Jobs

Resolved - We have identified the root cause of the slowness and have applied a fix. We are now seeing scheduled jobs processed as expected.
Jul 14, 16:42 EDT

Monitoring - We have identified the root cause of the slowness and have applied a fix. We are now seeing scheduled jobs run as expected. We will continue to monitor scheduled jobs for any performance issues.
Jul 14, 15:09 EDT

Identified - We have identified the root cause of the slowness and are currently applying a fix. We will continue to monitor scheduled jobs for any performance issues and provide updates as they become available.
Jul 14, 14:43 EDT

Investigating - We are currently investigating an issue that may cause delays on scheduled Patient Payments jobs. Examples of scheduled jobs include Email and Text Communications and SFTP File Upload. All other parts of the Patient Payments platform are performing normally.
Jul 14, 13:53 EDT

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.