All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance Mar 14, 2026 11:00-13:00 EDT

Reason for notice: System Maintenance for our ClaimRemedi application starting Saturday, March 14th from 11:00 AM ET to 3:00 PM ET.

What you should expect: Login to the ClaimRemedi application and file upload via API will be unavailable during the maintenance window. Uploads via FTP are not impacted.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Mar 04, 2026 - 13:25 EST
Mar 14, 2026

No incidents reported today.

Mar 13, 2026
Waystar failed eligibility transactions
Resolved - This incident has been resolved. DDE eligibility has been restored to normal function. We apologize for any inconvenience this has caused in your daily workflow and we appreciate your patience while we worked to get this issue resolved.
Mar 13, 11:48 EDT
Monitoring - Reason for Notice: Waystar is aware that Eligibility transactions submitted within the Waystar Eligibility application are experiencing an error showing "Provider was not found on this account"

Action Taken by Waystar: Our internal team is working diligently to resolve the issue

Action Required by Customer: None at this time. We apologize for any inconvenience this has caused in your daily workflow and we appreciate your patience while we work to resolve.
Mar 13, 08:58 EDT
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026
Waystar System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 17:00 EST
Scheduled - System Maintenance starting Saturday, March 7th from 5:00 PM EST to Sunday, March 8th at 6:00 AM EST.

What you should expect: Login to the application and file upload will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Feb 13, 10:15 EST
Mar 7, 2026
Mar 6, 2026
Pax EMV Credit Card Gateway Maintenance - 3/6/2026
Completed - The scheduled maintenance has been completed.
Mar 6, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 01:00 EST
Scheduled - The credit card payment gateway will undergo maintenance on Friday, March 6. During this time, transactions will be unavailable on Pax A920 and Pax A80 credit card terminals from 1 AM to 2 AM Eastern. We apologize for any inconvenience this may cause.

Estimated start time: Friday, March 6th 2026 1:00 am Eastern
Estimated end time: Friday, March 6th 2026 2:00 am Eastern

User Experience: Payment attempts made within the maintenance window on Pax credit card terminals will fail and must be retried after 2 am Eastern.
Feb 27, 17:58 EST
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026
Patient Payment- ACH Potential Disbursement Delay
Resolved - Update: The Federal Reserve has resolved their ACH Service. We can confirm we do not expect any additional potential file or disbursement delays. If you do experience any issues, please submit a support case through the Waystar Support and Training Center.
Mar 3, 16:25 EST
Monitoring - Update: The Federal Reserve has resolved their ACH Service. We are confirming we do not expect any additional potential file or disbursement delays. Once we have that information, we will provide a final update.
Mar 3, 14:13 EST
Investigating - We are currently experiencing a delay in ACH processing due to an issue at the Federal Reserve. The Federal Reserve has temporarily taken their application offline while they work to resolve the issue.
As a result, today’s ACH disbursements, which includes transactions from 2/27-3/1, may be delayed, including the distribution and settlement of files scheduled for today. File distribution for today’s future‑dated ACH payments may also be impacted.
We are actively monitoring the situation and will provide updates as more information becomes available.

If you have any questions or concerns please open a case in the Waystar Support and Training Center.
Mar 3, 12:50 EST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

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