Error when logging in to the ClaimRemedi/Dental Portal
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which log in errors are seen when accessing the ClaimRemedi/Dental portal. You may experience being directed back to the log in page.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 10, 2026 - 14:58 EDT
Coverage Detection responses failing
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which Coverage Detection responses are failing for no coverage

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 10, 2026 - 11:41 EDT
Remits - Duplicate Remit Downloads
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which duplicate remit downloads are being delivered to clients.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 08, 2026 - 14:38 EDT
Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Degraded Performance
Prior Authorization Operational
Waystar Eligibility Degraded Performance
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Under Maintenance
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance 6/20/2026 6/21/2026 Jun 20, 2026 22:00 - Jun 21, 2026 02:00 EDT

Reason for Notice: System Maintenance starting Saturday, June 20th at 10:00 PM ET until Sunday, June 21st at 2:00 AM ET.

What you should expect: Login to the applications, FTP and API could be unavailable at times during the maintenance window.

Action Required by Customer: If you encounter an error during login or API and FTP file uplaods after the maintenance window, please try again
Posted on Jun 05, 2026 - 14:37 EDT
Jun 15, 2026

No incidents reported today.

Jun 14, 2026
Waystar Maintenance
Completed - The scheduled maintenance has been completed.
Jun 14, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 18:00 EDT
Scheduled - Reason for Notice: Patient Payments System Maintenance starting Friday, June 12th from 6:00 PM ET to Sunday, June 14th at 6:00 PM ET.

What you should expect: Login to the Patient Payments application and payment processing may be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Jun 11, 15:37 EDT
Waystar System Maintenance 6/13/2026 - 6/14/2026
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 17:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, June 13th from 5:00PM EST to Sunday, June 14th at 6:00 AM EST.

What you should expect: Login to the applications and file upload will be unavailable during the maintenance window.

Action Required by Customer: If you encounter and error during login after the maintenance window, please try again.
Jun 11, 09:19 EDT
Pax EMV Credit Card Gateway Maintenance - 6/14/2026
Completed - The scheduled maintenance has been completed.
Jun 14, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 EDT
Scheduled - The credit card payment gateway will undergo maintenance on 6/14/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80, and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: 6/14/26 01:00 AM Eastern
Estimated end time: 6/14/26 04:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920, A80, A800 terminals.
Jun 1, 10:03 EDT
Waystar Maintenance 6/13/2026 - 6/14/2026
Completed - The scheduled maintenance has been completed.
Jun 14, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 EDT
Scheduled - Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, June 13th from 10:00 PM EST to Sunday, June 14th at 2:00 AM EST.

What you should expect: Login to the ClaimRemedi application, API file uploads and FTP file processing will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Jun 3, 10:44 EDT
Jun 13, 2026
Pax EMV Credit Card Gateway Maintenance - 6/13/2026
Completed - The scheduled maintenance has been completed.
Jun 13, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 EDT
Scheduled - The credit card payment gateway will undergo maintenance on 6/13/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80, and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: 6/13/26 01:00 AM Eastern
Estimated end time: 6/13/26 04:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920, A80, A800 terminals.
Jun 13, 01:00 EDT
Jun 12, 2026
"Oops" Error when Trying to Access Patient Payments (WFS)
Resolved - The issue impacting navigation to Patient Payment screens has been resolved, and users should no longer encounter 500 errors or “Oops” messages. We will continue to monitor to ensure stability.
Jun 12, 12:52 EDT
Investigating - We are currently investigating an issue where users attempting to navigate to Patient Payment screens are getting a 500 error message or an "Oops" error message.

At this time Pro Patient Payments is not impacted.
Jun 12, 12:40 EDT
Pro Patient Payments- Results not Appearing in Internet Cashier Search
Resolved - We have resolved the issue in Internet Cashier causing searches for patients or estimates by patient name or account number to return empty results. We have pushed a fix and are seeing searches are working as expected.
Jun 12, 10:36 EDT
Update - We are aware of an issue in Internet Cashier causing searches for patients or estimates by patient name or account number to return empty results. Specifically, we have identified that some patient accounts are not appearing in search results.

We have pushed a fix and are seeing some improvements, but are still investigating. We recommend attempting to search by account number when possible while we continue working to restore all search results. Updates will be provided as progress continues.
Jun 11, 15:33 EDT
Update - We are aware of an issue in Internet Cashier causing searches for patients or estimates by patient name or account number to return empty results. Specifically, we have identified that some patient accounts are not appearing in search results.

We have implemented a fix for the underlying issue; however, some data is still being restored. We are actively working to return all search results to normal and will provide updates as progress continues.
Jun 11, 11:00 EDT
Identified - We are aware of an issue in Internet Cashier causing searches for patients or estimates by patient name or account number to return empty results, and we understand the impact this may have.

Specifically, we have identified that some patient accounts are not appearing in search results and are actively working to restore these results. Our team will continue to provide updates as more information becomes available.
Jun 11, 09:41 EDT
Investigating - We are aware of an issue in Internet Cashier causing searches for patients or estimates by patient name or account number to return empty results, and we understand the impact this may have. Our team is actively investigating and will continue to provide updates as more information becomes available.
Jun 11, 09:11 EDT
Jun 11, 2026
Pro Patient Payments- Increase in Errors when Processing ACH Payments
Resolved - We have implemented a configuration update, and eCheck (ACH) payments are now processing normally. We apologize for the disruption and will continue to monitor for stability.
Jun 11, 12:15 EDT
Investigating - We are currently investigating an increase in errors affecting eCheck (ACH) payment processing. At this time, up to 70% of transactions are declining with the error message: "300 - Invalid eCheck Account Number."
We understand the impact and will share updates as soon as more information is available.
Jun 11, 12:00 EDT
Pro Patient Payments- Lane WorldPay Devices Throwing Errors
Resolved - We have identified the issue impacting Lane Devices on the WorldPay network and are seeing a decrease in related errors.
Lane NMI, PAX, and BlueFin devices continue to operate normally with no impact observed.
Jun 11, 11:56 EDT
Monitoring - We have identified the issue impacting Lane Devices on the WorldPay network and are seeing a decrease in related errors.
Lane NMI, PAX, and BlueFin devices continue to operate normally with no impact observed.

Affected Lane Devices on the WorldPay network may still intermittently display a “Connection issue, contact representative” error. Out of an abundance of caution, we are continuing to investigate with our downstream vendor.

We will continue to provide updates as more information becomes available.
Jun 11, 11:32 EDT
Update - We have identified the issue impacting Lane Devices on the WorldPay network and are seeing a decrease in related errors.
Lane NMI, PAX, and BlueFin devices continue to operate normally with no impact observed.

Affected Lane Devices on the WorldPay network may still intermittently display a “Connection issue, contact representative” error. Out of an abundance of caution, we are continuing to investigate with our downstream vendor.

We will continue to provide updates as more information becomes available.
Jun 10, 16:48 EDT
Identified - We are have identified the issue with a downstream vendor that is impacting Lane Devices on the WorldPay network, and are working to mitigate the issue. Affected devices may display an error message such as “Connection issue, contact representative” and may appear as “Unable to Verify” in the Waystar portal.

Lane NMI devices, PAX devices, and BlueFin devices are not impacted at this time.
Jun 10, 16:01 EDT
Investigating - We are currently investigating an issue with a downstream vendor that is impacting Lane Devices on the WorldPay network. Affected devices may display an error message such as “Connection issue, contact representative” and may appear as “Unable to Verify” in the Waystar portal.

Lane NMI devices, PAX devices, and BlueFin devices are not impacted at this time.
Jun 10, 13:43 EDT
Jun 10, 2026

Unresolved incidents: Error when logging in to the ClaimRemedi/Dental Portal, Coverage Detection responses failing.

Jun 9, 2026
Claim Attachment Processing
Resolved - The claim attachment processing issue has been resolved. Workflow has returned to normal state.
Jun 9, 12:24 EDT
Monitoring - Reason for Notice: Waystar is currently experiencing an issue with claim attachment processing for attachments and claims from 6/08/26.

Action Taken by Waystar: We are working diligently to resolve the issue and will be monitoring files to ensure they process as expected.

Action Required by Customer: None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Jun 9, 09:16 EDT
System log out issues
Resolved - The system log out issues have been resolved.
Jun 9, 10:13 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which users are being logged out of the portal intermittently and are re-directed back to the log in page.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the issue.
Jun 9, 09:24 EDT
Jun 8, 2026

Unresolved incident: Remits - Duplicate Remit Downloads.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
Waystar Maintenance 6/6/2026-6/7/2026
Completed - The scheduled maintenance has been completed.
Jun 5, 14:26 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, June 6th from 5:00 PM ET to Sunday, June 7th at 6:00 AM ET. - HAS BEEN POSTPONED

What should you expect: No maintenance or downtime will be incurred during this time. The maintenance window will be rescheduled.

Action Required by Customer: None
May 18, 14:47 EDT
Jun 4, 2026
Pro Patient Payments – Incident (Resolved)
Resolved - Status:
Resolved

Incident Summary:
Pro Patient Payments was unavailable between 2:59 PM and 3:30 PM ET.

Impact:
During this time, users were unable to access the Pro Patient Payments platform.

Timeline:

2:59 PM ET – Service disruption began
3:30 PM ET – Service was restored

Resolution:
The issue has been resolved and normal system functionality has been restored.
Jun 4, 14:59 EDT
Jun 3, 2026
Pax EMV Credit Card Gateway Maintenance - 6/9/2026
Completed - Please be advised that the scheduled maintenance on the credit card payment gateway for Pax credit card terminals on June 09, 2026 is CANCELLED and there will be no downtime on this date.

This maintenance event will be rescheduled at a future date. A notification will be published as soon as it is available.
Jun 3, 14:55 EDT
Scheduled - The credit card payment gateway will undergo maintenance on 6/9/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, Pax A80, and Pax A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Tuesday 6/9/26 02:00 AM Eastern
Estimated end time: Tuesday 6/9/26 03:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920, A80, and A800 terminals.
May 26, 10:44 EDT
Jun 2, 2026
Pro Patient Payments - Increased Declines for ACH Transactions
Resolved - This issues has been resolved and we are seeing ACH payments return to normal volume. If you continue to see issues with your ACH payments, please open a case through the Support and Training Center.
Jun 2, 16:55 EDT
Monitoring - Our upstream vendor has applied a fix and we are seeing successful ACH transactions at this time. Our decline rate has returned to an expected volume.

We will continue to monitor this issue to ensure transactions continue to process as expected.
Jun 2, 12:03 EDT
Identified - We are investigating reports of increased declines with ACH transactions. Some payments are processing at this time, but we are seeing a higher than expected decline rate. We are actively working with our upstream vendor to apply a fix. At this time we are only seeing issues with ACH payments. Credit card transactions are not impacted.
Jun 2, 10:15 EDT
Pax EMV Credit Card Gateway Maintenance - 6/2/2026
Completed - The scheduled maintenance has been completed.
Jun 2, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 02:00 EDT
Scheduled - The credit card payment gateway will undergo maintenance on 6/2/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, Pax A80, and Pax A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Tuesday 6/2/26 02:00 AM Eastern
Estimated end time: Tuesday 6/2/26 03:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920, A80, and A800 terminals.
May 26, 10:41 EDT
Jun 1, 2026
Waystar Proactive Alerts- Eligibility Outage June 1, 2026: RESOLVED
Resolved - This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.

Reason for Notice:
Waystar experienced a processing issue in our Eligibility product between 3am and 4 am EST June 1, 2026. This specific incident impacted clients that are using a TCP/IP connection and/or integration using HL7 messages.

Action Taken by Waystar:
We resolved the issue in approximately 1 hour, but users may have experienced some delay in processing.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. If you have additional questions please open a case in Waystar's Support and Training Center.
Jun 1, 03:00 EDT
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