Waystar System Status Check Status

Aetna Medicare Advantage Eligibility Issue

Monitoring - We want to make you aware of an issue that has been identified with Aetna’s Medicare Advantage eligibility responses that may impact coverage results you are seeing.

Aetna is currently experiencing a known issue where eligibility transactions are incorrectly returning active coverage for patients who are inactive or no longer covered.

This is not an issue with Waystar’s platform or processing. Our systems are accurately relaying the eligibility information as it is returned by Aetna.

Our team is actively engaged with Aetna and their EDI partners to gather additional details and to understand timing for resolution. We will continue to monitor the situation closely and provide updates as more information becomes available.

Please open a support case in the Waystar Support and Training Center if you have questions
Apr 03, 2026 - 13:16 EDT

Overall Platform and Waystar Portal Login Operational

Claims Management Operational

Waystar Claims Management Operational

Medicare Claims FISS Emulator Operational

Dental Claims Solution Operational

Real-time Claims Scrubber Operational

Financial Clearance & Patient Access Operational

Prior Authorization Operational

Waystar Eligibility Operational

Enterprise Eligibility Operational

Medicare Eligibility (former eSolutions) Operational

Dorado (former eSolutions) Operational

Waystar Estimation Operational

Patient Payments Operational

PatientWallet & PatientNotebook Operational

Provider Payments Portal Operational

Payment Processing Operational

Payment Device Management Operational

Epic Integrated APIs Operational

Clinical Integrity + Revenue Capture Operational

Concurrent Operational

Interact Operational

Introspect Operational

Retrospect Operational

Utilization Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2026

No incidents reported today.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

Clinical Integrity + Revenue Capture: Monthly Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 EDT

Scheduled - In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Apr 15, 11:23 EDT

Apr 18, 2026

Apr 17, 2026

Waystar Maintenance 4/16/2026 - 4/17/2026

Completed - The scheduled maintenance has been completed.
Apr 17, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 EDT

Scheduled - Reason for Notice: System Maintenance for our ClaimRemedi application starting Thursday, April 16th from 10:00 PM EST to Friday, April 17th at 2:00 AM EST.

What you should expect: Login to the ClaimRemedi application will be unavailable during the maintenance window. File uploads via API and FTP are not impacted.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Apr 2, 10:52 EDT

Apr 16, 2026

New Requirements for CMS Attestations for 2026 for Eligibility Inquiries

Resolved - Who Needs to Complete EDI Enrollment?

All providers and suppliers who submit 270 Eligibility transactions to the Medicare Administrative Contractors (MACs), are enrolled in Original Medicare EDI, submit claims and have authorized HIPAA business associates must complete the HETS EDI enrollment.

Complete Attestations Now
All Medicare Administrative Contractors (MACs) have finished the Provider Attestation onboarding process. All provider/supplier customers who submit 270 Eligibility transactions to the MACs listed below should complete their attestation immediately.

In the event that providers/suppliers who submit 270 Eligibility transactions do not complete the attestation process before May 11, 2026, they will lose access to HETS data and eligibility inquiries will fail.

Jurisdiction Information:

CEDI:
JA States: Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont

JB States: Illinois, Indiana, Kentucky, Michigan, Minnesota, Ohio and Wisconsin

JC States: Alabama, Arkansas, Colorado, Florida, Georgia, Louisiana, Mississippi, New Mexico, North Carolina, Oklahoma, Puerto Rico, South Carolina, Tennessee, Texas, US Virgin Islands, Virginia, and West Virginia

JD States: Alaska, American Samoa, Arizona, California, Guam, Hawaii, Idaho, Iowa, Kansas, Missouri, Montana, Nebraska, Nevada, North Dakota, Northern Mariana Island, Oregon, South Dakota, Utah, Washington and Wyoming

NGS:
JS (Home Health and Hospice) (HH&H) or JK (HH&H)

Noridian:
JE States: California, Guam, Hawaii, Nevada

JF States: Alaska, Arizona, Idaho, Montana, North Dakota, Oregon, South Dakota, Utah, Washington

Novitas:
JH States: Arkansas, Colorado, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
JL States: Delaware, Maryland, New Jersey, Pennsylvania, and the District of Columbia

First Coast:
JN States: Florida, Puerto Rico, and the US Virgin Islands

Additional information for providers/suppliers can be found at the CMS website https://www.cms.gov/data-research/cms-information-technology/hipaa-eligibility-transaction-system-hets/hets-edi-how-enroll?

If you have any questions, please contact the Medicare Help Desk @1-866-324-7315.
Apr 16, 15:36 EDT

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

Waystar FTP Maintenance 4/11/2026

Completed - The scheduled maintenance has been completed.
Apr 11, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:01 EDT

Scheduled - Reason for Notice: Waystar FTP Maintenance on Saturday, April 11th will impact the following FTP servers from 10PM EST to 11PM EST:

sshftp.waystar.com
sshftp.zirmed.com
secureftp.navicure.com

What should you expect: During the maintenance window, administrative updates to SFTP accounts will be unavailable. File uploads and downloads will continue to process normally, and no service interruption is expected.

Action Required by Customer: If you encounter an error during FTP login, please try again after the maintenance window.
Apr 2, 10:30 EDT

Waystar Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 EDT

Scheduled - Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, April 11th at 8:00 PM EST to 10:00 PM EST.

What you should expect: Login to the ClaimRemedi application and file uploads via API and FTP will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Mar 30, 10:39 EDT