Clinical Integrity + Revenue Capture: DRG Shift fields intermittently not populating when selecting Impact Type
Investigating - Iodine, now part of Waystar, is aware of an issue causing DRG Shift fields to intermittently fail to populate after selecting an Impact Type within the Retrospect application.

Our team is actively investigating the issue and working to restore normal functionality as a top priority.
Aug 07, 2026 - 12:17 EDT
Delta Dental of MA - Claims Processing Delay
Identified - Reason for Notice: Delta Dental of Massachusetts has advised us of an internal issue they've encountered processing claims files from Waystar.

Action Taken by Waystar: We have made the file adjustments requested by the payer and they are completing internal testing on their end. We do not have an ETA for completion.

Action Required by Customer: None at this time.
Aug 06, 2026 - 15:30 EDT
Remits - Duplicate Remit Downloads
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which duplicate remit downloads are being delivered to clients.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 08, 2026 - 14:38 EDT
Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Degraded Performance
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Degraded Performance
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 10, 2026

No incidents reported today.

Aug 9, 2026

Medicare Eligibility Outage
Resolved - This incident has been resolved.
Aug 9, 18:56 EDT
Identified - The Medicare HETS 270/271 system is currently unavailable.
 
CMS is aware of the issue and is working to correct it as quickly as possible.
Aug 9, 17:06 EDT
Investigating - We are currently experiencing an issue with Medicare Eligibility inquiries. Our team is actively working to connect with CMS to better understand the connection issue and restore service. We will provide updates as more information becomes available

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Aug 9, 14:09 EDT
Waystar System Maintenance 8/8/2026-8/9/2026
Completed - The scheduled maintenance has been completed.
Aug 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 20:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, August 8th from 8:00 PM ET to Sunday, August 9th at 6:00 AM ET.

What you should expect: Login to the applications and file upload could be unavailable for brief times during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Jul 24, 11:39 EDT

Aug 8, 2026

Aug 7, 2026

Pro Patient Payments Delays in Messages and eBills
Resolved - Processing has returned to normal, and messages and eBills are actively being ingested and processed. Clients may continue to experience slight delays as the remaining backlog is cleared. We will continue monitoring until all queued items have been fully processed.
Aug 7, 11:24 EDT
Monitoring - Processing has returned to normal, and messages and eBills are actively being ingested and processed. Clients may continue to experience slight delays as the remaining backlog is cleared. We will continue monitoring until all queued items have been fully processed.
Aug 7, 11:01 EDT
Update - We have identified a delay affecting print processing in Pro Patient Payments. Due to this issue, messages and eBills are not processing as quickly as expected and may experience delays before appearing in the system. We are actively working to restore normal processing.
Aug 7, 10:31 EDT
Investigating - We have identified a delay affecting print processing. Due to this issue, messages and eBills are not processing as quickly as expected and may experience delays before appearing in the system. We are actively working to restore normal processing.
Aug 7, 10:29 EDT
Pro Patient Payments slowness or freezing
Resolved - This incident has been resolved.
Aug 7, 10:26 EDT
Monitoring - We have identified an issue causing slowness when processing payments through Internet Cashier using manual card entry or encrypted card readers, including devices such as the DynaMag and DynaPad. We have applied a fix to the system.

We are seeing payments process successfully after performing a hard reset on their browser (Ctrl+Shift+R) and clearing cache and cookies.

Terminal payments and Epic-integrated payments are not impacted by this issue.
Aug 5, 16:06 EDT
Identified - We have identified an issue causing slowness when processing payments through Internet Cashier using manual card entry or encrypted card readers, including devices such as the DynaMag and DynaPad.

Some users have found success after performing a hard reset on their browser (Ctrl+Shift+R).
Terminal payments and Epic-integrated payments are not impacted by this issue.
Aug 5, 15:17 EDT
Investigating - We have identified an issue causing slowness when processing payments through Internet Cashier using manual card entry or encrypted card readers, including devices such as the DynaMag and DynaPad.

Some users have found success after performing a hard reset on their browser (Ctrl+Shift+R).
Terminal payments and Epic-integrated payments are not impacted by this issue.
Aug 5, 10:44 EDT

Aug 6, 2026

Eligibility - Delayed Responses/Slowness
Resolved - Issue Start: 3:34 PM ET
Issue End: 3:49 PM ET

During ongoing root cause analysis related to earlier system performance issues, an internal database query inadvertently impacted eligibility processing, resulting in a temporary interruption of real-time eligibility transactions. Once identified, the query was stopped and processing returned to normal.

We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
Aug 6, 16:16 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 16:02 EDT
Investigating - Reason for Notice: Waystar Technology Team is currently in the process of reviewing delayed responses/slowness in Eligibility

Action Taken by Waystar: We are working diligently to research the issue.

Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Aug 6, 15:52 EDT
Eligibility - Delayed Responses/Slowness
Resolved - Response times have returned to normal. We are marking this incident as resolved and will continue to monitor system performance.
Thank you for your patience.
Aug 6, 11:32 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 6, 11:11 EDT
Update - While service performance has improved, some users may still encounter occasional response delays of up to 30 seconds. Our teams remain engaged in identifying the root cause and implementing a resolution as quickly as possible.
Aug 6, 11:06 EDT
Investigating - Reason for Notice:
Waystar Technology Team is currently in the process of reviewing delayed responses/slowness in Eligibility

Action Taken by Waystar:
We are working diligently to research the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Aug 6, 10:16 EDT

Aug 5, 2026

Intermittent RTE Issues for Some Clients
Resolved - The intermittent RTE Processing issues is now resolved. Thank you for your patience as we worked diligently to resolve the issue.
Aug 5, 14:34 EDT
Update - We are continuing to work on a fix for this issue.
Aug 5, 13:43 EDT
Identified - There is a subset of clients that are experiencing some processing slowness (270/271). Our Engineering teams are aware and working to resolve the issue quickly.
Aug 5, 13:15 EDT
Eligibility - Intermittent Processing Issues & Inquiries Failing for Enrollment
Resolved - This incident has been resolved.
Aug 5, 12:29 EDT
Investigating - Reason for Notice:
Waystar Technology Team is currently researching why Eligibility inquiries are processing slower than normal, and/or failing for Enrollment.

Action Taken by Waystar:
We are working diligently to research the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Aug 5, 11:15 EDT

Aug 4, 2026

Pro Payment Payments Processing Slowly
Resolved - We have identified an issue causing slowness when processing payments through Internet Cashier using manual card entry or encrypted card readers, including devices such as the DynaMag and DynaPad. A fix has been implemented.

To ensure payments process successfully, please perform a hard refresh of your browser (Ctrl+Shift+R), as cached data may prevent the update from taking effect.

Terminal payments and Epic-integrated payments are not impacted by this issue.
Aug 4, 17:54 EDT
Monitoring - We have identified an issue causing slowness when processing payments through Internet Cashier using manual card entry or encrypted card readers, including devices such as the DynaMag and DynaPad. A fix has been implemented.

To ensure payments process successfully, please perform a hard refresh of your browser (Ctrl+Shift+R), as cached data may prevent the update from taking effect.

Terminal payments and Epic-integrated payments are not impacted by this issue.
Aug 4, 16:57 EDT
Investigating - We are currently investigating an issue where users are attempting to process payments and are seeing the page move very slowly or freeze on a processing page.
Aug 4, 15:27 EDT
Eligibility - Real Time Eligibility Processing Delays
Resolved - This incident has been resolved.
Aug 4, 16:12 EDT
Identified - Reason for Notice:
Waystar's Technology Team is currently in reviewing Eligibility real-time processing delays.

Action Taken by Waystar:
We are working diligently to research the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Aug 4, 09:52 EDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Analytics - Issue with Application
Resolved - This incident has been resolved.
Jul 31, 10:50 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing issues within the Analytics application. You may experience an error message when accessing the solution.

Action Taken by Waystar:
We are working diligently to resolve the issue.
Jul 31, 10:03 EDT

Jul 30, 2026

Pro Patient Payments- Increased Declines in Epic
Resolved - From 1:50 PM to 2:45 PM ET, an issue caused some terminal payments processed within Epic to be incorrectly reported as Timeouts. Payment processing remained successful, and affected transactions were recorded as Completed in Waystar. The issue has been resolved, and transaction processing is operating normally.

We will be voiding transactions associated with the erroneous timeout events that occurred during the incident window. Clients can use their reconciliation files to identify and validate affected transactions. Stored card transactions were not impacted.
Jul 30, 16:52 EDT
Monitoring - We identified an issue affecting the display of certain terminal payments processed within Epic. The issue is no longer occurring, and transactions are processing normally. During the incident, payments continued to process successfully and displayed as Completed in Waystar, while Epic incorrectly displayed some transactions as Timeouts. We are monitoring to ensure continued stability.
Jul 30, 15:46 EDT
Identified - We have identified that the issue is limited to terminal payments processed within Epic. While these payments are successfully processed and appear as Completed in Waystar, Epic may incorrectly display them as Timeouts.

Stored card transactions are not affected.
Jul 30, 15:35 EDT
Update - We have identified that the issue is limited to terminal payments processed within Epic. While these payments are successfully processed and appear as Completed in Waystar, Epic may incorrectly display them as Timeouts.

Stored card transactions are not affected.
Jul 30, 15:23 EDT
Investigating - We are currently investigating an issue causing payments to process in Waystar, but show as cancelled in Epic.
Jul 30, 14:57 EDT

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Some Payment Disbursements Delayed
Resolved - Waystar experienced an issue that resulted in delays affecting certain Pro Patient Payments disbursement and settlement processes. Although funds continued to be sent as expected, some clients may have experienced delays in settlement processing and related disbursement. The issue was identified and mitigated, services were restored, and delayed processing was completed. We are reviewing the event and implementing additional monitoring and resiliency improvements to help prevent similar issues in the future.
Jul 27, 23:30 EDT
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