All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management ? Operational
Medicare Claims FISS Emulator ? Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization ? Operational
Waystar Eligibility Operational
Enterprise Eligibility ? Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation ? Operational
Patient Payments Operational
PatientWallet & PatientNotebook ? Operational
Provider Payments Portal ? Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 15, 2025

No incidents reported today.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
Maintenance- Saturday, May 10th from 10pm- 1020pm EST
Completed - The scheduled maintenance has been completed.
May 10, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 EDT
Scheduled - On Saturday, May 10th at 10pm EST Waystar will be performing network maintenance that will make some customer environments unavailable for up to 20 minutes. This short maintenance window will impact the following:
o Real Time Eligibility
o REV cycle API
o MySurepay health
o Auth Init
o Command Center

If you experience any issues after 10:20 EST, you can reach out by phone at 844-592-9782 and one of our on-call representatives will work with our technical teams to provide updates and resolution.

We apologize for any inconvenience.

Waystar Support
May 9, 13:36 EDT
May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

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