Waystar System Status Check Status

Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which duplicate remit downloads are being delivered to clients.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 08, 2026 - 14:38 EDT

Overall Platform and Waystar Portal Login Operational

Claims Management Operational

Waystar Claims Management Operational

Medicare Claims FISS Emulator Operational

Dental Claims Solution Operational

Real-time Claims Scrubber Operational

Financial Clearance & Patient Access Operational

Prior Authorization Operational

Waystar Eligibility Operational

Enterprise Eligibility Operational

Medicare Eligibility (former eSolutions) Operational

Dorado (former eSolutions) Operational

Waystar Estimation Operational

Patient Payments Operational

PatientWallet & PatientNotebook Operational

Provider Payments Portal Operational

Payment Processing Operational

Payment Device Management Operational

Epic Integrated APIs Operational

Clinical Integrity + Revenue Capture Operational

Concurrent Operational

Interact Operational

Introspect Operational

PreBill Operational

Retrospect Operational

Utilization Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 13, 2026

No incidents reported today.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

Pax EMV Credit Card Gateway Maintenance - 7/7/2026

Completed - The scheduled maintenance has been completed.
Jul 7, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 02:30 EDT

Scheduled - The credit card payment gateway will undergo maintenance on 7/7/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Tuesday 7/7/26 2:30 AM Eastern
Estimated end time: Tuesday 7/7/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Jun 25, 14:02 EDT

Jul 6, 2026

Transactions Issues

Resolved - The issue affecting credit card processing was determined to be related to an outage reported by an upstream vendor.

The vendor has implemented corrective actions and has closed their incident. Based on our monitoring, payment processing has returned to normal operation across impacted payment channels.

We will continue to monitor the environment, but no further impact is expected at this time. We appreciate your patience while this issue was investigated and resolved.
Jul 6, 13:50 EDT

Monitoring - We have identified that the issue affecting credit card processing was related to an outage reported by an upstream vendor.

Based on current monitoring, payment processing has returned to normal operation across supported payment channels. The vendor's mitigation efforts remain in progress, and we continue to monitor transaction activity closely to ensure service stability.

While we are no longer observing widespread processing issues, we will continue to monitor the situation and provide additional updates if conditions change.
Jul 6, 11:53 EDT

Update - We have identified that the issue affecting credit card processing through Lane, Bluefin, and Pax devices is related to an outage reported by an upstream vendor.

The vendor has implemented mitigation efforts, and we are beginning to see transaction processing recover. Based on current monitoring, successful transactions are being observed across Bluefin, Pax, Guest Pay, Mobile Pay, and stored card payment methods.

Customers using Lane devices may continue to experience transaction failures while mitigation efforts remain in progress.

We are actively engaged with the vendor and closely monitoring the effectiveness of these mitigation efforts. Additional updates will be provided as more information becomes available.
Jul 6, 11:17 EDT

Update - We have identified that the issue affecting credit card processing through Lane, Bluefin, and Pax devices is related to an outage reported by an upstream vendor.

The vendor has implemented mitigation efforts and, based on current monitoring, we are beginning to see some transactions process successfully. However, customers may continue to experience intermittent transaction failures, including with card-present credit card transactions.

We continue to observe successful transactions across multiple payment channels, though we cannot confirm that any payment method is fully unaffected at this time.

We are actively engaged with the vendor and monitoring the effectiveness of their mitigation efforts. Additional updates will be provided as more information becomes available.
Jul 6, 10:58 EDT

Identified - We have identified that the issue affecting credit card processing through Lane, Bluefin, and Pax devices is related to an outage reported by an upstream vendor.

Customers may be unable to process card-present credit card transactions at this time.

Based on current observations, some Guest Pay, Mobile Pay, and stored card transactions continue to process successfully; however, customers may still experience transaction failures.

We are actively engaged with the vendor and monitoring their progress toward resolution. Additional updates will be provided as more information becomes available.
Jul 6, 09:53 EDT

Update - We are investigating an issue affecting credit card processing across all credit card device types (Lane, Bluefin, and Pax). Customers may be unable to process card-present credit card transactions at this time. Guest Pay transactions, Mobile Pay transactions, and transactions using stored card information continue to process successfully. Our teams are actively investigating the issue and working toward resolution. Additional updates will be provided as they become available.
Jul 6, 09:38 EDT

Update - We are investigating an issue affecting credit card processing across all credit card device types (Lane, Bluefin, and Pax). Customers may be unable to process card-present credit card transactions at this time. Stored card transactions continue to process successfully. Our teams are actively investigating the issue and working toward resolution. Additional updates will be provided as they become available.
Jul 6, 09:20 EDT

Investigating - We are currently investigating an increase in payments not fully completing. We are seeing that payments are starting the payment process but do not fully complete. We have also found that these are not showing in Waystar.

We will provide updates as we have them.
Jul 6, 09:06 EDT

Pax EMV Credit Card Gateway Maintenance - 7/6/2026

Completed - The scheduled maintenance has been completed.
Jul 6, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 02:30 EDT

Scheduled - The credit card payment gateway will undergo maintenance on 7/6/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Monday 7/6/26 2:30 AM Eastern
Estimated end time: Monday 7/6/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Jun 25, 13:59 EDT

Jul 5, 2026

Pax EMV Credit Card Gateway Maintenance - 7/5/2026

Completed - The scheduled maintenance has been completed.
Jul 5, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 02:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 14:01 EDT

Scheduled - The credit card payment gateway will undergo maintenance on 7/5/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Sunday 7/5/26 2:30 AM Eastern
Estimated end time: Sunday 7/5/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Jun 25, 13:58 EDT

Jul 4, 2026

Pax EMV Credit Card Gateway Maintenance - 7/4/2026

Completed - The scheduled maintenance has been completed.
Jul 4, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 02:30 EDT

Scheduled - The credit card payment gateway will undergo maintenance on 7/4/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Saturday 7/4/26 2:30 AM Eastern
Estimated end time: Saturday 7/4/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Jun 25, 13:58 EDT

Jul 3, 2026

Pax EMV Credit Card Gateway Maintenance - 7/3/2026

Completed - The scheduled maintenance has been completed.
Jul 3, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 02:30 EDT

Scheduled - The credit card payment gateway will undergo maintenance on 7/3/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Friday 7/3/26 2:30 AM Eastern
Estimated end time: Friday 7/3/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Jun 25, 13:57 EDT

Jul 2, 2026

Pax EMV Credit Card Gateway Maintenance - 7/2/2026

Completed - The scheduled maintenance has been completed.
Jul 2, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 02:30 EDT

Scheduled - The credit card payment gateway will undergo maintenance on 7/2/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Thursday 7/2/26 2:30 AM Eastern
Estimated end time: Thursday 7/2/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Jun 25, 13:55 EDT

CMS Dark Days starting Thursday, July 2, 2026 through Sunday, July 5, 2026

Completed - The scheduled maintenance has been completed.
Jul 2, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 00:00 EDT

Scheduled - Reason for Notice: Waystar would like to remind Medicare providers of the upcoming CMS dark days. CMS will observe a "Grey Day" on Wednesday, July 1, and will be unavailable starting Thursday, July 2, 2026 through Sunday, July 5, 2026. The Dark Days are scheduled to accommodate the July 2026 Release.

Starting as early as Wednesday, July 1, 2026, providers may experience disconnects and limited availability while working in DDE/FISS (Medicare DDE) when accessing the Common Working File for claim status.
The outage will result in claim and processing delays for the following services:

Medicare DDEClaim submission from File Transfer Services - System Availability upon Medicare
ContractorAccess and submission for CMN and Same or Similar - System Availability upon Medicare Contractor
Claim submission and claim status updates in Medicare Claims Editor (Including NOEs and NOAs created in Claims Editor)
Reporting and claim status updates from Medicare Analytics
Audit and Denial Management
Medicare esMD transmissions - Processing of files and transactions will resume once the Medicare system is available.

Please note delays will occur throughout the week of July 6th as we process any pending submissions for claims and claim batches submitted during the dark days.

Client Action Required: We strongly encourage providers to submit any timely files/claims prior to the Dark Days, preferably prior to Wednesday, July 1, 2026.
Jun 26, 11:19 EDT

Jul 1, 2026

No incidents reported.

Jun 30, 2026

SFTP Navicure integrated (secureftp.navicure.com) Processing Delay

Resolved - This incident has been resolved.
Jun 30, 11:32 EDT

Update - We are continuing to monitor for any further issues.
Jun 30, 11:32 EDT

Monitoring - Reason for Notice: Waystar is aware of an issue that started yesterday and is causing a delay in SFTP file processing for Navicure integrated (secureftp.navicure.com) clients.

Action Taken by Waystar: We have received the files and are actively working to resolve the issue at a high priority.

Action Required by Customer: None at this time.
Jun 30, 10:28 EDT

Jun 29, 2026