All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management ? Operational
Medicare Claims FISS Emulator ? Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization ? Operational
Waystar Eligibility Operational
Enterprise Eligibility ? Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation ? Operational
Patient Payments Operational
PatientWallet & PatientNotebook ? Operational
Provider Payments Portal ? Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 29, 2025

No incidents reported today.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Pro Patient Payments: Intermittent Epic and API Payment Errors
Resolved - The recent errors affecting payment processing through Epic, API integrations, and PatientWallet transactions via Google Pay have been resolved. We are no longer seeing any related issues.
Please note that Internet Cashier payments were not impacted during this incident.
Nov 20, 17:06 EST
Monitoring - The recent errors affecting payment processing through Epic, API integrations, and PatientWallet transactions via Google Pay have been resolved. We are no longer seeing any related issues.
Please note that Internet Cashier payments were not impacted during this incident.
Nov 20, 15:32 EST
Investigating - We are currently investigating an increase in errors affecting payment processing through Epic and via API integrations. Additionally, we have identified issues with PatientWallet transactions made using Google Pay.
Please note that Internet Cashier payments are not impacted at this time.
Nov 20, 14:32 EST
Nov 19, 2025

No incidents reported.

Nov 18, 2025
Pro Patient Payments and PatientWallet Intermittent Issues
Resolved - The issue with our downstream vendor has been resolved. We no longer see errors or site exceptions when trying to process payments.
Nov 18, 16:35 EST
Monitoring - Our team has identified the issues with our downstream vendor and has applied a fix. We no longer see errors or site exceptions when trying to process payments. We will continue to monitor the situation.
Nov 18, 09:06 EST
Identified - We continue to monitor issues with our downstream vendor and are actively working to mitigate them. We are seeing increased performance with Epic payments and payments keyed in the Waystar portal.

We are still seeing issues with the IVR and the PatientWallet. Terminal transactions in the Waystar portal are not impacted.
Nov 18, 08:36 EST
Investigating - Due to an issue with a downstream vendor we are seeing degraded performance with PatientWallet, Keyed Credit Card transactions, and Epic Integrated Payments.

Payments taken in the Waystar portal with a terminal are not impacted at this time.
Nov 18, 07:02 EST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

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