Claims Processing - Issue with Application - Workgroups Not Showing Rejection Message or Claim Notes
Identified - Reason for Notice:
Waystar is currently experiencing issues within the Claims application. The issue is appearing within Workgroups. Clients are unable to see the Rejection Message on a claim when hovering over the Status in Rejected Claims Workgroup. Clients are unable to see notes they have put on claims in Rejected Claims Workgroups.
Action Taken by Waystar:
We are working diligently to resolve the issue.
May 13, 2026 - 10:37 EDT
Waystar is currently experiencing issues within the Claims application. The issue is appearing within Workgroups. Clients are unable to see the Rejection Message on a claim when hovering over the Status in Rejected Claims Workgroup. Clients are unable to see notes they have put on claims in Rejected Claims Workgroups.
Action Taken by Waystar:
We are working diligently to resolve the issue.
May 13, 2026 - 10:37 EDT
Overall Platform and Waystar Portal Login
Operational
Claims Management
Operational
Waystar Claims Management
Operational
Medicare Claims FISS Emulator
Operational
Dental Claims Solution
Operational
Real-time Claims Scrubber
Operational
Financial Clearance & Patient Access
Under Maintenance
Prior Authorization
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Waystar Eligibility
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Enterprise Eligibility
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Medicare Eligibility (former eSolutions)
Under Maintenance
Dorado (former eSolutions)
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Waystar Estimation
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Patient Payments
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PatientWallet & PatientNotebook
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Provider Payments Portal
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Payment Processing
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Payment Device Management
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Epic Integrated APIs
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Clinical Integrity + Revenue Capture
Operational
Concurrent
Operational
Interact
Operational
Introspect
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Retrospect
Operational
Utilization Management
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Waystar Maintenance May 16, 2026 11:00-15:00 EDT
Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, May 16th from 11:00 AM EST to 3:00 PM EST.
What you should expect: Login to the ClaimRemedi application and file uploads via API and FTP will be unavailable during the maintenance window.
Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on May 04, 2026 - 15:02 EDT
What you should expect: Login to the ClaimRemedi application and file uploads via API and FTP will be unavailable during the maintenance window.
Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on May 04, 2026 - 15:02 EDT
Clinical Integrity + Revenue Capture: Monthly Maintenance May 16, 2026 21:00 - May 17, 2026 01:00 EDT
In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.
Iodine’s scheduled maintenance occurs on the third Saturday of each month.
Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.
Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Posted on May 13, 2026 - 16:38 EDT
Iodine’s scheduled maintenance occurs on the third Saturday of each month.
Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.
Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Posted on May 13, 2026 - 16:38 EDT
Pax EMV Credit Card Gateway Maintenance - 5/21/26 May 21, 2026 00:00-01:00 EDT
The credit card payment gateway will undergo maintenance on 5/21/26. During this time, transactions will be temporarily unavailable on Pax A920 and Pax A80 credit card terminals during this window. We apologize for any inconvenience this may cause.
Estimated start time: Tuesday 5/21/26 12:00 AM Eastern
Estimated end time: Tuesday 5/21/26 1:00 AM Eastern
User Experience: Transactions processing will be disrupted during maintenance window on Pax A920 and A80 terminals.
Posted on May 06, 2026 - 12:07 EDT
Estimated start time: Tuesday 5/21/26 12:00 AM Eastern
Estimated end time: Tuesday 5/21/26 1:00 AM Eastern
User Experience: Transactions processing will be disrupted during maintenance window on Pax A920 and A80 terminals.
Posted on May 06, 2026 - 12:07 EDT
Waystar Maintenance May 23, 2026 10:00-14:00 EDT
Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, May 23rd from 10:00am EST to 2:00 PM EST.
What should you expect: While no downtime is expected, claims processing could be delayed during the maintenance window.
Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on May 11, 2026 - 09:39 EDT
What should you expect: While no downtime is expected, claims processing could be delayed during the maintenance window.
Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on May 11, 2026 - 09:39 EDT