Update - Our intermediary partner has resolved their connectivity and processing issues. We have resumed our connection with them and will be monitoring eligibility transaction performance the remainder of the day. We will resolve this incident when we have seen consistent and expected performance levels.
Apr 01, 2025 - 11:56 EDT
Apr 01, 2025 - 11:56 EDT
Monitoring - Our intermediary partner has resolved their connectivity and processing issues. We have resumed our connection with them and will be monitoring eligibility transaction performance the remainder of the day. We will resolve this incident when we have seen consistent and expected performance levels.
Apr 01, 2025 - 11:56 EDT
Apr 01, 2025 - 11:56 EDT
Update - Update: The issue appears to be caused by upstream payer intermediaries affecting Web Portal, API, and EDI transactions. Our upstream partner is adding resources to the processing core and is making progress on the resolution. This is primarily affecting Anthem and Human routes. All other payers are not impacted.
Apr 01, 2025 - 10:35 EDT
Apr 01, 2025 - 10:35 EDT
Identified - Waystar has identified the root cause for the Eligibility processing issues. We are working diligently to resolve this issue.
Apr 01, 2025 - 10:25 EDT
Apr 01, 2025 - 10:25 EDT
Monitoring - A number of eligibility connections are down this morning which is causing backups in our eligibility processing. The team is working to limit the impact by pausing queries sent to the affected payers. We will start sending queries once the connections are back up.
Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Apr 01, 2025 - 10:01 EDT
Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Apr 01, 2025 - 10:01 EDT
Update - A number of eligibility connections are down this morning which is causing backups in our eligibility processing. The team is working to limit the impact by pausing queries sent to the affected payers. We will start sending queries once the connections are back up.
Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Apr 01, 2025 - 09:31 EDT
Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Apr 01, 2025 - 09:31 EDT
Investigating - Reason for Notice:
Waystar Technology Team is currently in the process of reviewing why eligibility inquiries are not processing.
Action Taken by Waystar:
We are working diligently to research the issue.
Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Apr 01, 2025 - 09:22 EDT
Waystar Technology Team is currently in the process of reviewing why eligibility inquiries are not processing.
Action Taken by Waystar:
We are working diligently to research the issue.
Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Apr 01, 2025 - 09:22 EDT
Overall Platform and Waystar Portal Login
Operational
Claims Management
Operational
Waystar Claims Management
?
Operational
Medicare Claims FISS Emulator
?
Operational
Dental Claims Solution
Operational
Real-time Claims Scrubber
Operational
Financial Clearance & Patient Access
Degraded Performance
Prior Authorization
?
Operational
Waystar Eligibility
Degraded Performance
Enterprise Eligibility
?
Degraded Performance
Medicare Eligibility (former eSolutions)
Degraded Performance
Dorado (former eSolutions)
Degraded Performance
Waystar Estimation
?
Operational
Patient Payments
Operational
PatientWallet & PatientNotebook
?
Operational
Provider Payments Portal
?
Operational
Payment Processing
Operational
Payment Device Management
Operational
Epic Integrated APIs
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance