All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management ? Operational
Medicare Claims FISS Emulator ? Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization ? Operational
Waystar Eligibility Operational
Enterprise Eligibility ? Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation ? Operational
Patient Payments Operational
PatientWallet & PatientNotebook ? Operational
Provider Payments Portal ? Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Waystar RTE (Real Time Eligibility) Issues
Resolved - This issue is now resolved.
Nov 13, 20:36 EST
Investigating - Waystar has identified an issue causing 100% errors with our Real Time Eligibility (RTE) service. Our teams are investigating, and we will provide more information as we work to resolve these issues.
Nov 13, 20:13 EST
Resolved: Increased Pro Patient Payment Declines
Resolved - Yesterday we reported that we were seeing an increase in declines for clients using Pro Patient Payments. This issue has been resolved and we are seeing payments processing normally.
Nov 13, 10:55 EST
Intermittent Payment Declines
Resolved - We are continuing to investigate an increase in declined payments. Our reporting is showing that this impacted a very small number of attempted transactions, and will look like a typical decline.

This issue has been resolved. If a payment declines, please have the patient contact their financial institution.
Nov 13, 09:56 EST
Monitoring - We are continuing to investigate an increase in declined payments. Our reporting is showing that it is impacting a very small number of attempted transactions, and will look like a typical decline. Currently, this issue seems to have been resolved. If you have a declined payment, please have the patient contact their financial institution.
Nov 12, 13:25 EST
Update - We are currently investigating an increase in declined payments. Our reporting is showing that it is impacting a very small number of attempted transactions, and will look like a typical decline.

If you are processing a payment and get an error or decline, we recommend trying to reprocess it.
Nov 12, 11:02 EST
Investigating - We are currently investigating an increase in declined payments. If you are processing a payment and get an error or decline, we recommend trying to reprocess it.
Nov 12, 10:55 EST
Nov 12, 2025
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Pro Patient Payments: Increased Declines
Resolved - We have identified an issue where payments are declining at higher than normal rates. Our teams have applied mitigation and we are seeing payments process normally.
Nov 10, 17:30 EST
Monitoring - We have identified an issue where payments are declining at higher than normal rates. Our teams have applied mitigation and we are seeing payments process normally.
Nov 10, 16:59 EST
Identified - We have identified an issue where payments are declining at higher than normal rates. We are working to mitigate the issue.
Nov 10, 16:51 EST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

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