Service Under Maintenance

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Under Maintenance
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Under Maintenance
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar Maintenance 5/30/2026 May 30, 2026 11:00-15:00 EDT

Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, May 30th from 11:00 AM EST to 3:00 PM EST

What you should expect: Login to the ClaimRemedi application, API file uploads and FTP file processing will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again
Posted on May 21, 2026 - 10:09 EDT

Waystar Maintenance 6/6/2026-6/7/2026 Jun 6, 2026 17:00 - Jun 7, 2026 04:00 EDT

Reason for Notice: System Maintenance starting Saturday, June 6th from 5:00 PM ET to Sunday, June 7th at 6:00 AM ET.

What should you expect: Login to the applications and file upload will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on May 18, 2026 - 14:47 EDT
May 24, 2026

No incidents reported today.

May 23, 2026
Waystar Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:00 EDT
Scheduled - Reason for Notice: System Maintenance for our Pro Patient Payments application starting Saturday, May 23rd from 9:00 PM EST to 11:00 PM EDT.

What you should expect: Login to the Pro Patient Payments application may be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
May 18, 10:01 EDT
Waystar Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:00 EDT
Scheduled - Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, May 23rd from 10:00am EST to 2:00 PM EST.

What should you expect: While no downtime is expected, claims processing could be delayed during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
May 11, 09:39 EDT
May 22, 2026

No incidents reported.

May 21, 2026
Claims Processing - Issue with Application - Workgroups Not Showing Rejection Message or Claim Notes
Resolved - This incident has been resolved.
May 21, 09:51 EDT
Identified - Reason for Notice:
Waystar is currently experiencing issues within the Claims application. The issue is appearing within Workgroups. Clients are unable to see the Rejection Message on a claim when hovering over the Status in Rejected Claims Workgroup. Clients are unable to see notes they have put on claims in Rejected Claims Workgroups.

Action Taken by Waystar:
We are working diligently to resolve the issue.
May 13, 10:37 EDT
Pax EMV Credit Card Gateway Maintenance - 5/21/26
Completed - The scheduled maintenance has been completed.
May 21, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 EDT
Scheduled - The credit card payment gateway will undergo maintenance on 5/21/26. During this time, transactions will be temporarily unavailable on Pax A920 and Pax A80 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Tuesday 5/21/26 12:00 AM Eastern
Estimated end time: Tuesday 5/21/26 1:00 AM Eastern

User Experience: Transactions processing will be disrupted during maintenance window on Pax A920 and A80 terminals.
May 6, 12:07 EDT
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026
Clinical Integrity + Revenue Capture: Monthly Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 EDT
Scheduled - In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
May 13, 16:38 EDT
May 16, 2026
Waystar Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 EDT
Scheduled - Reason for Notice: System Maintenance for our Pro Patient Payments application starting Saturday, May 16th from 9:00 PM EST to 11:00 PM EDT.

What you should expect: Login to the Pro Patient Payments application may be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
May 15, 14:36 EDT
Waystar Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 11:00 EDT
Scheduled - Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, May 16th from 11:00 AM EST to 3:00 PM EST.

What you should expect: Login to the ClaimRemedi application and file uploads via API and FTP will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
May 4, 15:02 EDT
May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
Claim Attachments Processing Issue on 5/11/26
Resolved - This issue is now resolved.

Due to a file processing delay, claims with commercial attachments were delayed in transmitting to insurance payers between Friday, May 8th and today, Wednesday, May 13th.

All files have now processed successfully, and claims with commercial attachments are being sent outbound as expected.
May 13, 15:34 EDT
Identified - Reason for Notice:
Waystar is currently experiencing an issue with claim attachment processing for attachments and claims from 5/11/26.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring files to ensure they process as expected.

Action Required by Customer:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
May 12, 12:53 EDT
May 12, 2026
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

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