All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management ? Operational
Medicare Claims FISS Emulator ? Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization ? Operational
Waystar Eligibility Operational
Enterprise Eligibility ? Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation ? Operational
Patient Payments Operational
PatientWallet & PatientNotebook ? Operational
Provider Payments Portal ? Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Window - Epic Integration Patient Payments Oct 18, 2025 22:00 - Oct 19, 2025 01:00 EDT

We will be undergoing scheduled maintenance to update Epic Functionality. During this time Epic EPP will be down which will affect the following Epic functionality:
MyChart (Patient Facing Epic)
Hyperdrive (Staff Facing Epic)
Welcome (Patient Facing Epic In-Office Kiosks)


Additionally APIs that allow payments and bill data to be sent to us from Epic systems may be impacted. The addresses are:
api.payments
epic.gateway
Posted on Oct 01, 2025 - 17:00 EDT

Eligibility Downtime for Maintenance October 18th 10pm-1am EST Oct 18, 2025 22:00 - Oct 19, 2025 01:00 EDT

Waystar Eligibility will be completely unavailable on October 18th from 10pm-1am EST due to a maintenance window. This includes batch processing, API availability, and the web portal. Any interrupted batch transactions will be restarted, but real-time transactions will be lost during this period and need to be resubmitted after the maintenance window is completed.

We apologize for any inconvenience to your workflow. If you experience issues after the maintenance window, please reach out to Waystar support.

Thank you,

Waystar Operations Team
Posted on Oct 15, 2025 - 13:53 EDT
Oct 16, 2025

No incidents reported today.

Oct 15, 2025
Patient Payments - Increased Declines for Transactions
Resolved - The issue with our downstream vendor appears to be resolved and we are not seeing additional errors or declines at this time. If you continue to have issues with payment processing, please submit a case through the Support and Training Center for additional investigation.
Oct 15, 00:54 EDT
Monitoring - We are continuing to monitor an issue with a downstream vendor that is causing an increase in errors and declined payments for Integration Payments, eChecks, and Lane/Ingenico transactions. A fix has been implemented, and we are reviewing any additional degradation.

Pax and BlueFin transactions do not appear to be impacted at this time.
Oct 15, 00:05 EDT
Investigating - We are currently investigating an issue with a downstream vendor that is causing an increase in errors and declined payments for Integration Payments, eChecks, and Lane/Ingenico transactions.

Pax and BlueFin transactions do not appear to be impacted at this time.
Oct 14, 23:44 EDT
Oct 14, 2025
Increased Declines and Errors for Payments
Resolved - The issue with our downstream vendor appears to be resolved and we are not seeing additional errors or declines at this time. If you continue to have issues with payment processing, please submit a case through the Support and Training Center for additional investigation.
Oct 14, 08:43 EDT
Investigating - We are currently investigating an issue with a downstream vendor that is causing an increase in errors and declined payments for Integration Payments, eChecks, and Lane/Ingenico transactions.

Pax and BlueFin transactions do not appear to be impacted at this time.
Oct 13, 16:04 EDT
Oct 13, 2025
Claims - Batch Processing Delay
Resolved - This incident has been resolved.
Oct 13, 09:05 EDT
Identified - Reason for Notice:
Waystar is currently experiencing a delay in claims batch processing causing submitted batches to process longer than usual.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring batches to ensure they process as expected.

Action Required by Customer:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Oct 10, 13:33 EDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025
Claim Status Plus Report Delivery Delay
Resolved - This incident has been resolved. Reports will generate as scheduled for tomorrow.
Oct 4, 17:22 EDT
Identified - It was identified this morning that daily claim status plus files were not delivered to client SFTP folders. We are currently investigating to determine root cause and fix.

Please be advised that the impact is limited to Claim Status Plus and not Claim Monitoring.
Oct 4, 12:33 EDT
Oct 3, 2025
Patient Access Command Center Maintenance 10/03/2025
Completed - The scheduled maintenance has been completed.
Oct 3, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 13:30 EDT
Scheduled - We are performing maintenance that could prevent users from accessing Command Center for the next few hours. Command Center is primarily used for accessing reports for Waystar's Prior Authorization, Estimation, Price Transparency, RTE, and ClaimsStatusPlus products.

All other applications should remain functional through this maintenance.

If you experience issues or have questions, please open a case in our Support and Training Center.

We apologize for any inconvenience.

Waystar Support
Oct 3, 13:27 EDT
Oct 2, 2025

No incidents reported.

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