Waystar System Status Check Status

Update - Remit processing has resumed to normal processing times. We will keep this incident open and monitor through the weekend. Thank you.
Jan 17, 2025 - 17:58 EST

Monitoring - We are diligently working to process the backlog of remits and resume normal remit processing. We hope to have everything caught-up and processing as normal by the end of day. Thank you for your patience.
Jan 17, 2025 - 11:27 EST

Identified - Reason for Notice:
Waystar is currently experiencing issues that are causing delays with processing remits and building downloads.

Action Taken by Waystar:
We are working diligently to resolve the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow.
Jan 16, 2025 - 18:19 EST

Overall Platform and Waystar Portal Login Operational

Claims Management Partial Outage

Waystar Claims Management Partial Outage

Medicare Claims FISS Emulator Operational

Dental Claims Solution Operational

Real-time Claims Scrubber Operational

Financial Clearance & Patient Access Operational

Prior Authorization Operational

Waystar Eligibility Operational

Enterprise Eligibility Operational

Medicare Eligibility (former eSolutions) Operational

Dorado (former eSolutions) Operational

Waystar Estimation Operational

Patient Payments Operational

PatientWallet & PatientNotebook Operational

Provider Payments Portal Operational

Payment Processing Operational

Payment Device Management Operational

Epic Integrated APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 17, 2025

Unresolved incident: Remits - Processing and Download Delays.

Jan 16, 2025

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

Eligibility Outbound Response Errors

Resolved - Outbound eligibility message failures were caused by new EDI interface boxes. We have removed the new boxes. Outbound eligibility messages appear to be processing normally.

We apologize for any inconvenience this has caused. If you have additional questions, please open a case in Waystar's Support and Training Center.
Jan 10, 17:08 EST

Investigating - Reason for Notice:
Waystar is currently experiencing an error in sending outbound eligibility responses.

Action Taken by Waystar:
We are working diligently to resolve the issue

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions, please open a case in Waystar's Support and Training Center.
Jan 10, 16:58 EST

Claims - Batch Processing Delay

Resolved - The issue that was affecting claim batch processing has now been resolved. Claim batches will now process within normal as expected.
Jan 10, 15:28 EST

Identified - Reason for Notice:
Waystar is currently experiencing a delay in claims batch processing causing submitted batches to process longer than usual.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring batches to ensure they process as expected.

Action Required by Customer:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Jan 10, 12:18 EST

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

Waystar Authorization Connection Notice: Humana Commercial

Completed - The scheduled maintenance has been completed.
Jan 7, 18:00 EST

Scheduled - As of 1/1/2025, Humana is no longer offering their commercial plan. The press release for this update can be found below. In an effort to prevent denials due this update, the Waystar team has updated all authorization rules for Humana Commercial patients with a DOS after 1/1/2025 to “Required”, and in the future these transactions will return with an auth status response of “Provider to Obtain”. This update does not impact the Humana Medicare Advantage or Humana Medicaid plans.

Your Waystar team will be evaluating whether your environment requires updated configuration and will reach out with further details should there be any necessary updates. We are not expecting a large volume of transactions looking to leverage the Humana Commercial rules since this plan no longer exists; however, if a transaction is sent to Waystar you will receive a required auth rule response and provider to obtain auth status response.

If you have any further questions regarding this update and how it impacts you or your staff, please reach out to your Waystar team via email or by opening a ticket.

Link to press release:
https://press.humana.com/news/news-details/2023/Humana-to-Exit-Employer-Group-Commercial-Medical-Products-Business/default.aspx#gsc.tab=0
Jan 7, 16:51 EST

Jan 6, 2025

No incidents reported.

Jan 5, 2025

Eligibility Transactions In 2024 for 2025 Dates of Service

Completed - The scheduled maintenance has been completed.
Jan 5, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 1, 07:00 EST

Scheduled - Issue: Termed eligibility or Incorrect benefits [Processing insured/payer eligibility and benefits in 2024 for scheduled dates of services in 2025]
• Payers do not provide benefits for future periods (dates of services in a new benefit period)
• The benefits processed on any given day are associated with benefits for that day (and benefit year) regardless of date of service. Payers will not return new benefits associated in a new benefit period when the request for eligibility and benefits is in a prior benefit period.
• It’s not uncommon for some payer transactions processed on 01/01/2025 or 01/02/2025 to NOT be updated with 2025 information. In prior years, we have experienced a few payers taking up to 7 days in the new year to process and deliver new eligibility information for the new benefit period.
Impact: It is possible the covered/cleared eligibility information received in 2024 for scheduled accounts in 2025 is not correct or current.

Action: Run and monitor an internal report for scheduled insured accounts with 2025 dates of services.
• Providers should rerun the eligibility transactions at the beginning of the year or reach out to your patient/guarantor to confirm 2025 coverage and/or possible insurance changes.

If you have questions, please open a case in the support and training center.
Dec 30, 13:38 EST

Jan 4, 2025

No incidents reported.

Jan 3, 2025

Waystar Alerts- Medicare Eligibility Content Errors

Resolved - All client customizations to add HCPCS codes to Medicare eligibility inquiries have been updated to remove the terminated codes. All Medicare transactions can be reprocessed.

We apologize for the inconvenience this has caused. If you have any additional questions, you can open a case in the support and training center.
Jan 3, 09:24 EST

Update - Upon further investigation, we have discovered that some clients have customizations in Waystar that add HCPCS codes to their Medicare eligibility inquiries. We are reviewing to determine the best way to move-forward for all clients. We will continue to update you as we work with CMS and our internal EDI team.

In the meantime, you will continue to see AAA-15 content errors as you process Medicare inquiries. We apologize for the inconvenience. If you have any additional questions, you can open a case in the support and training center or continue to monitor this page for updates.

Waystar Support
Jan 2, 14:49 EST

Identified - Effective 1/1/2025 CMS is no longer supporting HCPCS codes G0106 & G0120. Any eligibility transaction submitted with these codes will error.

https://www.cms.gov/data-research/cms-information-technology/hipaa-eligibility-transaction-system/mcare-notifications/medicare-hets-upcoming-hets2024-4-system-release-11/12/2024

Action Required by Client:
Please update 270 to Medicare to remove HCPCS codes G0106 & G0120.
Jan 2, 11:44 EST

Update - We are continuing to investigate this issue.
Jan 2, 10:06 EST

Investigating - Reason for Notice:
Eligibility transactions for Medicare are receiving AAA-15 content errors

Action Taken by Waystar:
Waystar is actively researching content errors for Medicare eligibility transactions.

Action Required by Client:
None at this time.
Jan 2, 09:21 EST