All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 31, 2025

No incidents reported today.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025
Waystar SFTP File Transfer Maintenance- 12/23 @ 10pm Est
Completed - The scheduled maintenance has been completed.
Dec 24, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 22:00 EST
Scheduled - Reason for Notice: Waystar will be conducting maintenance to the Waystar SFTP service on Tuesday, 12/23, beginning at 10pm EST. Maintenance will last for approximately 5 hours.

What should you expect: You will be unable to connect to SFTP Services under sshftp.waystar.com and sshftp.zirmed.com during this maintenance window. Waystar's other SFTP services including, Recondo, Patientco, and Connance will remain available during this maintenance window.

Action Required by Customer: No action is required at this time.

If you experience issues connecting to the Waystar SFTP service after the maintenance window, please reach out to Waystar support.

Thank you,

Waystar Operations
Dec 23, 17:40 EST
Dec 23, 2025
Dec 22, 2025
Waystar SFTP File Transfer/Connectivity Issues
Resolved - Waystar SFTP File Transfer connectivity is operational.
Dec 22, 16:05 EST
Monitoring - Reason for Notice: Waystar is currently investigating connectivity issues with SFTP File Transfer.

What should you expect: FTP Services under sshftp.waystar.com and sshftp.zirmed.com are experiencing intermittent issues when sending and receiving files. Error messages include "Connection Refused" or "Could not send".

Action Required by Customer: No action is required at this time.
Dec 22, 14:07 EST
Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

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