Waystar System Status Check Status

All Systems Operational

Overall Platform and Waystar Portal Login Operational

Claims Management Operational

Waystar Claims Management Operational

Medicare Claims FISS Emulator Operational

Dental Claims Solution Operational

Real-time Claims Scrubber Operational

Financial Clearance & Patient Access Operational

Prior Authorization Operational

Waystar Eligibility Operational

Enterprise Eligibility Operational

Medicare Eligibility (former eSolutions) Operational

Dorado (former eSolutions) Operational

Waystar Estimation Operational

Patient Payments Operational

PatientWallet & PatientNotebook Operational

Provider Payments Portal Operational

Payment Processing Operational

Payment Device Management Operational

Epic Integrated APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

Eligibility - Intermittent API Slowness and Response Times

Resolved - This incident has been resolved.
Apr 3, 12:11 EDT

Update - We are continuing to investigate this issue.
Apr 3, 12:11 EDT

Update - We are continuing to investigate this issue.
Apr 2, 12:11 EDT

Investigating - Reason for Notice:
Waystar Technology Team has identified and currently researching the root-cause for Eligibility API slowness.

Action Taken by Waystar:
We are working diligently to research the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Apr 2, 12:11 EDT

Apr 2, 2025

Eligibility - Not processing eligibility inquiries

Resolved - This incident was resolved yesterday, however, we needed to continue to monitor performance to ensure it was consistent throughout the remainder of yesterday.

For any payer specific performance issues, please reference our Payer Eligibility Outage Page: https://payeroutages.statuspage.io/
Apr 2, 10:55 EDT

Update - Our intermediary partner has resolved their connectivity and processing issues. We have resumed our connection with them and will be monitoring eligibility transaction performance the remainder of the day. We will resolve this incident when we have seen consistent and expected performance levels.
Apr 1, 11:56 EDT

Monitoring - Our intermediary partner has resolved their connectivity and processing issues. We have resumed our connection with them and will be monitoring eligibility transaction performance the remainder of the day. We will resolve this incident when we have seen consistent and expected performance levels.
Apr 1, 11:56 EDT

Update - Update: The issue appears to be caused by upstream payer intermediaries affecting Web Portal, API, and EDI transactions. Our upstream partner is adding resources to the processing core and is making progress on the resolution. This is primarily affecting Anthem and Human routes. All other payers are not impacted.
Apr 1, 10:35 EDT

Identified - Waystar has identified the root cause for the Eligibility processing issues. We are working diligently to resolve this issue.
Apr 1, 10:25 EDT

Monitoring - A number of eligibility connections are down this morning which is causing backups in our eligibility processing. The team is working to limit the impact by pausing queries sent to the affected payers. We will start sending queries once the connections are back up.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Apr 1, 10:01 EDT

Update - A number of eligibility connections are down this morning which is causing backups in our eligibility processing. The team is working to limit the impact by pausing queries sent to the affected payers. We will start sending queries once the connections are back up.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Apr 1, 09:31 EDT

Investigating - Reason for Notice:
Waystar Technology Team is currently in the process of reviewing why eligibility inquiries are not processing.

Action Taken by Waystar:
We are working diligently to research the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Apr 1, 09:22 EDT

Apr 1, 2025

Mar 31, 2025

Waystar Support Phone Issues 3-31-25

Resolved - The phone system issues have been resolved by our phone vendor, and are now operating as expected. If you need support, you may continue to call our Support line during normal business hours or open a new case in the Support & Training Center for assistance at any time.

Thank you for your patience as our vendor worked through this unexpected outage.
Mar 31, 21:27 EDT

Identified - Waystar is experiencing technical difficulties with our inbound phone system, which may result in challenges reaching a live representative and longer-than-usual wait times.

We are actively working with our phone system vendor to resolve the issue as quickly as possible.

In the meantime, you can open a new support case in the Support + Training Center for assistance.

Thank you for your patience.
Mar 31, 16:13 EDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

Scheduled Maintenance Thursday 3/20

Completed - The scheduled maintenance has been completed.
Mar 20, 17:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:00 EDT

Scheduled - We will be performing scheduled maintenance to update licenses for the mirth service.

Additional details below:

Date/Time: 3/20/25 5:00 pm EST - 5:30 pm EST

Impact: The following products are hosted by mirth and have a potential for impact should there be an issue with service restart.

• Real Time Eligibility
• Eligibility
• Estimation
• Real Time Authorization
• Authorization Status
• Authorization Initiate
• Notice of Admission
• Medical Necessity
• Referral Status
• Referral Initiate

If you have additional questions or experience issues after the maintenance window, please open a case in the support and training center.

Thank you,
Mar 20, 15:56 EDT