CMS Dark Days starting Thursday, July 2, 2026 through Sunday, July 5, 2026
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 2026 - 00:00 EDT
Scheduled - Reason for Notice: Waystar would like to remind Medicare providers of the upcoming CMS dark days. CMS will observe a "Grey Day" on Wednesday, July 1, and will be unavailable starting Thursday, July 2, 2026 through Sunday, July 5, 2026. The Dark Days are scheduled to accommodate the July 2026 Release.

Starting as early as Wednesday, July 1, 2026, providers may experience disconnects and limited availability while working in DDE/FISS (Medicare DDE) when accessing the Common Working File for claim status.
The outage will result in claim and processing delays for the following services:

Medicare DDEClaim submission from File Transfer Services - System Availability upon Medicare
ContractorAccess and submission for CMN and Same or Similar - System Availability upon Medicare Contractor
Claim submission and claim status updates in Medicare Claims Editor (Including NOEs and NOAs created in Claims Editor)
Reporting and claim status updates from Medicare Analytics
Audit and Denial Management
Medicare esMD transmissions - Processing of files and transactions will resume once the Medicare system is available.

Please note delays will occur throughout the week of July 6th as we process any pending submissions for claims and claim batches submitted during the dark days.

Client Action Required: We strongly encourage providers to submit any timely files/claims prior to the Dark Days, preferably prior to Wednesday, July 1, 2026.
Jun 29, 2026 00:00 - Jul 2, 2026 00:00 EDT
Remits - Duplicate Remit Downloads
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which duplicate remit downloads are being delivered to clients.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 08, 2026 - 14:38 EDT
Overall Platform and Waystar Portal Login Operational
Claims Management Under Maintenance
Waystar Claims Management Under Maintenance
Medicare Claims FISS Emulator Under Maintenance
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Pax EMV Credit Card Gateway Maintenance - 7/2/2026 Jul 2, 2026 02:30-03:00 EDT

The credit card payment gateway will undergo maintenance on 7/2/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Thursday 7/2/26 2:30 AM Eastern
Estimated end time: Thursday 7/2/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Posted on Jun 25, 2026 - 13:55 EDT

Pax EMV Credit Card Gateway Maintenance - 7/3/2026 Jul 3, 2026 02:30-03:00 EDT

The credit card payment gateway will undergo maintenance on 7/3/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Friday 7/3/26 2:30 AM Eastern
Estimated end time: Friday 7/3/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Posted on Jun 25, 2026 - 13:57 EDT

Pax EMV Credit Card Gateway Maintenance - 7/4/2026 Jul 4, 2026 02:30-03:00 EDT

The credit card payment gateway will undergo maintenance on 7/4/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Saturday 7/4/26 2:30 AM Eastern
Estimated end time: Saturday 7/4/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Posted on Jun 25, 2026 - 13:58 EDT

Pax EMV Credit Card Gateway Maintenance - 7/5/2026 Jul 5, 2026 02:30-03:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 2026 - 14:01 EDT
Scheduled - The credit card payment gateway will undergo maintenance on 7/5/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Sunday 7/5/26 2:30 AM Eastern
Estimated end time: Sunday 7/5/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Jun 25, 2026 - 13:58 EDT

Pax EMV Credit Card Gateway Maintenance - 7/6/2026 Jul 6, 2026 02:30-03:00 EDT

The credit card payment gateway will undergo maintenance on 7/6/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Monday 7/6/26 2:30 AM Eastern
Estimated end time: Monday 7/6/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Posted on Jun 25, 2026 - 13:59 EDT

Pax EMV Credit Card Gateway Maintenance - 7/7/2026 Jul 7, 2026 02:30-03:00 EDT

The credit card payment gateway will undergo maintenance on 7/7/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80. and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Tuesday 7/7/26 2:30 AM Eastern
Estimated end time: Tuesday 7/7/26 3:00 AM Eastern

User Experience: Users may experience intermittent transaction failures or timeouts during maintenance window on Pax terminals.
Posted on Jun 25, 2026 - 14:02 EDT
Jun 29, 2026

Unresolved incident: CMS Dark Days starting Thursday, July 2, 2026 through Sunday, July 5, 2026.

Jun 28, 2026

No incidents reported.

Jun 27, 2026
Pax EMV Credit Card Gateway Maintenance - 6/26/2026
Completed - The scheduled maintenance has been completed.
Jun 27, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 23:00 EDT
Scheduled - The credit card payment gateway will undergo maintenance on Friday, June 26th. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80, and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Friday, June 26th, 2026, 11:00 PM ET
Estimated end time: Saturday June 27th, 2026, 7:00 AM ET

User Experience: Transactions processing may be disrupted during maintenance window on Pax terminals. During this time, please attempt any failed transactions again.
Jun 22, 10:51 EDT
Jun 26, 2026
Invalid Diagnosis Codes
Resolved - This incident has been resolved.
Jun 26, 11:05 EDT
Investigating - Issue Identified:
We’re currently experiencing an issue with Real-Time Authorizations where some clients may receive an invalid diagnosis code error.

Current Status:
Our technical teams are actively investigating the root cause and working to resolve the issue as quickly as possible.

Next Update:
We will provide an update as soon as more information becomes available or the issue is resolved.
Jun 26, 09:18 EDT
Legacy Portal Outage
Resolved - This incident has been resolved.
Jun 26, 09:37 EDT
Investigating - Reason for Notice:
Waystar is currently experiencing intermittent slowness when accessing the portal, and in some cases, users may be unable to access it entirely.

Action Taken by Waystar: 
We are working diligently to research the issue. 

Action Required by Client: 
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Jun 26, 09:12 EDT
Eligibility - High Medicare Errors
Resolved - This incident has been resolved.
Jun 26, 08:59 EDT
Monitoring - Update:
The rule has been deployed to automatically remove middle name/initial values. We are currently monitoring.


Action Required by Client:
No action is required at this time.
Jun 25, 16:54 EDT
Identified - Update:
Further investigation has determined that the elevated Medicare eligibility errors are related to how certain eligibility transactions are being submitted. Eligibility inquiries that include a middle name or middle initial will be rejected.

Current Status:
We are implementing a rule to automatically remove middle name/initial values to prevent these errors.

Action Required by Client:
No action is required at this time. We will post an update when the rule has been deployed.
Jun 25, 13:02 EDT
Investigating - Reason for Notice:
We are currently seeing elevated eligibility errors with Medicare. Medicare made some requirement changes that are impacting our inquiries.

Action Taken by Waystar:
We are actively working with CMS to resolve. We'll provide an update as we learn more.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Jun 25, 11:21 EDT
Jun 25, 2026
Jun 24, 2026
Error when logging in to the ClaimRemedi/Dental Portal
Resolved - This incident has been resolved
Jun 24, 10:46 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which log in errors are seen when accessing the ClaimRemedi/Dental portal. You may experience being directed back to the log in page.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 10, 14:58 EDT
Claim Status Plus Incident
Resolved - This incident has been resolved.
Jun 24, 10:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results. There is currently a backlog of transactions that we are working through.
Jun 24, 09:40 EDT
Update - A fix has been implemented and we are monitoring the results. There is currently a backlog of transactions that we are working through.
Jun 24, 09:38 EDT
Identified - This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.

Reason for Notice:
Waystar is currently experiencing an outage in our Claim Status Plus solution. You may experience delays in responses or notice a loss of functionality while attempting to check claims.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring transactions to ensure they process as expected.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Jun 24, 09:37 EDT
Eligibility Incident
Resolved - This incident has been resolved.
Jun 24, 10:02 EDT
Update - A fix has been implemented and we are monitoring the results. If you received errors, please retry those transactions.
Jun 24, 09:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results. There is currently a backlog of transactions that we are working through.
Jun 24, 09:33 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 09:15 EDT
Investigating - Reason for Notice:
Waystar is currently experiencing an outage in our Eligibility product. You may experience delays in responses, errors or notice a loss of functionality while attempting to check eligibility.

Action Taken by Waystar:
We are working diligently to research the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Jun 24, 09:13 EDT
Authorization Incident
Resolved - This incident has been resolved.
Jun 24, 09:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results. There is currently a backlog of transactions that we are working through.
Jun 24, 09:33 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 24, 09:01 EDT
Investigating - This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.

Reason for Notice:
Waystar is currently experiencing an outage in our Auth Initiate and/or Auth Status solution(s). You may experience delays in responses or notice a loss of functionlity while attempting to execute an Auth Initiate and/or Auth Status transaction.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring transactions to ensure they process as expected.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Jun 24, 09:00 EDT
Jun 23, 2026
Eligibility - Experiencing Intermittent Processing Delays
Resolved - This incident has been resolved.
Jun 23, 15:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 15:10 EDT
Identified - Reason for Notice:
Waystar Technology Team is currently in the process of reviewing suspected delays in eligibility processing.

Action Taken by Waystar:
We are working diligently to research the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Jun 23, 14:50 EDT
Jun 22, 2026

No incidents reported.

Jun 21, 2026
Intermittent Login Issues
Resolved - Some clients experienced brief intermittent login issues related to single sign on. We quickly resolved the issue. This did not impact claims, eligibility, or other transaction processing.
Jun 21, 13:10 EDT
Waystar System Maintenance 6/20/2026 6/21/2026
Completed - The scheduled maintenance has been completed.
Jun 21, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, June 20th at 10:00 PM ET until Sunday, June 21st at 2:00 AM ET.

What you should expect: Login to the applications, FTP and API could be unavailable at times during the maintenance window.

Action Required by Customer: If you encounter an error during login or API and FTP file uplaods after the maintenance window, please try again
Jun 5, 14:37 EDT
Clinical Integrity + Revenue Capture: Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Jun 21, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 EDT
Scheduled - UPDATE: This notice is being resent to correct the previously communicated start time.

In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Jun 18, 11:13 EDT
Jun 20, 2026
Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
Coverage Detection responses failing
Resolved - This issue has been resolved. Coverage Detection is working as expected.
Jun 16, 13:19 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which Coverage Detection responses are failing for no coverage

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 10, 11:41 EDT
Jun 15, 2026
Pro Patient Payments - Application Offline
Resolved - Pro Patient Payments and Patient Wallet are fully online and stable.

If you have any additional issues, please contact us through the Support and Training Center
Jun 15, 19:42 EDT
Monitoring - We pushed a change on our end and are seeing Pro Patient Payments and Patient Wallet back online.

We will continue to monitor to make sure everything is stable, but all applications are operational at this time.
Jun 15, 18:21 EDT
Investigating - We are seeing issues where Pro Patient Payments and Patient Wallet are currently offline. The site will either load indefinitely, or give a technical difficulties error.

We are working to get this resolved and will update you as soon as possible.
Jun 15, 18:02 EDT
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