Service Under Maintenance

Overall Platform and Waystar Portal Login Under Maintenance
Claims Management Operational
Waystar Claims Management ? Operational
Medicare Claims FISS Emulator ? Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization ? Operational
Waystar Eligibility Operational
Enterprise Eligibility ? Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation ? Operational
Patient Payments Operational
PatientWallet & PatientNotebook ? Operational
Provider Payments Portal ? Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - 9/20/2025 Sep 20, 2025 22:00-22:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 09, 2025 - 13:18 EDT
Scheduled - Waystar will be performing system maintenance September 20, 2025 from 10PM- 10:30 PM EST.

During this time all customer access to Waystar and Recondo applications will be unavailable. Immersive logins from eSolutions will also be unavailable.
Sep 09, 2025 - 13:17 EDT
Sep 15, 2025

No incidents reported today.

Sep 14, 2025
Scheduled Maintenance - Pro Patient Payments
Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 EDT
Scheduled - We will be performing maintenance on the Pro Patient Payments backend system on September 13th starting at 10 PM. During this time, clients and patients may be unable to log into Pro Patient Payments or PatientWallet. Some pages within the platforms may also be unresponsive.

No action is required, this is an information-only posting.
Sep 5, 08:45 EDT
Sep 13, 2025
Sep 12, 2025
Waystar Portal Outages- Patient Access Only
Resolved - The Waystar portals for our Authorization products, EPlus, and Estimation have been restored. You should be able to access all portals without any issues.

If you have any questions, please open a case in the Waystar Support and Training Center.

We apologize for the inconvenience.

-Waystar Operations
Sep 12, 09:47 EDT
Investigating - The Waystar Portals for our Authorization products, EPlus, and Estimation are down. Real time transactions sent through an HL7 connection or API, should process as expected.

We will update you as soon as we have additional information. We apologize for the inconvenience.
Sep 12, 08:52 EDT
Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

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