All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Clinical Integrity + Revenue Capture: Monthly Maintenance Mar 21, 2026 21:00 - Mar 22, 2026 01:00 EDT

In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Posted on Mar 18, 2026 - 11:00 EDT
Mar 21, 2026

No incidents reported today.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
Server error and performance issues when accessing Dental claims
Resolved - Waystar technology has resolved the issues seen with accessing Dental claims.
Mar 19, 11:55 EDT
Monitoring - Reason for Notice: Waystar is aware of current issues when attempting to access Dental claims. Some clients are receiving server errors. Others may see that hyperlinks are not present and/or claims are not loading onto the page.

Action Taken by Waystar: Our internal teams are working diligently to resolve the issue .

Action Required by Customer: None at this time. We apologize for any inconvenience this has caused in your daily workflow and we appreciate your patience while we work to resolve.
Mar 18, 12:23 EDT
Mar 18, 2026
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026
Waystar System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 11:00 EDT
Scheduled - Reason for notice: System Maintenance for our ClaimRemedi application starting Saturday, March 14th from 11:00 AM ET to 3:00 PM ET.

What you should expect: Login to the ClaimRemedi application and file upload via API will be unavailable during the maintenance window. Uploads via FTP are not impacted.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Mar 4, 13:25 EST
Mar 13, 2026
Waystar failed eligibility transactions
Resolved - This incident has been resolved. DDE eligibility has been restored to normal function. We apologize for any inconvenience this has caused in your daily workflow and we appreciate your patience while we worked to get this issue resolved.
Mar 13, 11:48 EDT
Monitoring - Reason for Notice: Waystar is aware that Eligibility transactions submitted within the Waystar Eligibility application are experiencing an error showing "Provider was not found on this account"

Action Taken by Waystar: Our internal team is working diligently to resolve the issue

Action Required by Customer: None at this time. We apologize for any inconvenience this has caused in your daily workflow and we appreciate your patience while we work to resolve.
Mar 13, 08:58 EDT
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026
Waystar System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 17:00 EST
Scheduled - System Maintenance starting Saturday, March 7th from 5:00 PM EST to Sunday, March 8th at 6:00 AM EST.

What you should expect: Login to the application and file upload will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Feb 13, 10:15 EST
Mar 7, 2026
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