Claim Attachments Processing Issue on 5/11/26
Identified - Reason for Notice:
Waystar is currently experiencing an issue with claim attachment processing for attachments and claims from 5/11/26.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring files to ensure they process as expected.

Action Required by Customer:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
May 12, 2026 - 12:53 EDT
Overall Platform and Waystar Portal Login Operational
Claims Management Degraded Performance
Waystar Claims Management Degraded Performance
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Under Maintenance
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Under Maintenance
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar Maintenance May 16, 2026 11:00-15:00 EDT

Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, May 16th from 11:00 AM EST to 3:00 PM EST.

What you should expect: Login to the ClaimRemedi application and file uploads via API and FTP will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on May 04, 2026 - 15:02 EDT

Pax EMV Credit Card Gateway Maintenance - 5/21/26 May 21, 2026 00:00-01:00 EDT

The credit card payment gateway will undergo maintenance on 5/21/26. During this time, transactions will be temporarily unavailable on Pax A920 and Pax A80 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Tuesday 5/21/26 12:00 AM Eastern
Estimated end time: Tuesday 5/21/26 1:00 AM Eastern

User Experience: Transactions processing will be disrupted during maintenance window on Pax A920 and A80 terminals.
Posted on May 06, 2026 - 12:07 EDT

Waystar Maintenance May 23, 2026 10:00-14:00 EDT

Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, May 23rd from 10:00am EST to 2:00 PM EST.

What should you expect: While no downtime is expected, claims processing could be delayed during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on May 11, 2026 - 09:39 EDT
May 12, 2026

Unresolved incident: Claim Attachments Processing Issue on 5/11/26.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
Waystar Real Time Eligibility Issue
Resolved - This incident has been resolved. We apologize for any disruption this may have caused to your daily workflow and sincerely appreciate your patience while we worked to resolve the issue.
May 5, 11:04 EDT
Monitoring - Reason for Notice:
Real Time Eligibility transactions are processing as expected again.

Action Taken by Waystar:
We are actively monitoring. You may reprocess transactions that did not receive a response or that resulted in errors.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
May 5, 09:43 EDT
Investigating - Reason for Notice:
Waystar is currently experiencing a processing delay in Eligibility causing response times to be longer than usual, no response to return at all or an increase in errors. This specific incident is primarily impacting clients that are using a TCP/IP connection and/or integration using HL7 messages.

Action Taken by Waystar:
We are working diligently to identify the issue. Once we learn more we will let you know if you need to re-process the transactions that have already been sent or if they are going to process automatically once the delay is resolved.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
May 5, 09:29 EDT
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Waystar RTE (Real Time Eligibility) Issue
Resolved - This incident has been resolved. You may experience some delays as we work through the remaining backlog of transactions. We apologize for any disruption this may have caused to your daily workflow and sincerely appreciate your patience while we worked to resolve the issue.
May 1, 11:18 EDT
Monitoring - This incident has been resolved. You may experience some delays as we work through the remaining backlog of transactions. We apologize for any disruption this may have caused to your daily workflow and sincerely appreciate your patience while we worked to resolve the issue.
May 1, 09:42 EDT
Investigating - Waystar RTE Eligibility experienced an interruption earlier today. The issue has been identified, and our teams are actively working to restore full service as quickly as possible.

During this time, you may notice a brief delay in eligibility responses as systems recover and process queued requests. We appreciate your patience and will continue to provide updates as progress is made.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
May 1, 09:12 EDT
Apr 30, 2026

No incidents reported.

Apr 29, 2026
Waystar Proactive Alerts- Eligibility + Authorization Outage
Resolved - This incident has been resolved. You may experience some delays as we work through the remaining backlog of transactions. We apologize for any disruption this may have caused to your daily workflow and sincerely appreciate your patience while we worked to resolve the issue.
Apr 29, 09:08 EDT
Investigating - This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.

Reason for Notice:
Waystar is currently experiencing a processing issue in our Eligibility and our Authorization products. This specific incident is primarily impacting clients that are using a TCP/IP connection and/or integration using HL7 messages.

Action Taken by Waystar:
We are working diligently to resolve the issue and will send additional notifications as we have more information.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Apr 29, 07:44 EDT
Apr 28, 2026

No incidents reported.

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