Aetna Medicare Advantage Eligibility Issue
Monitoring - We want to make you aware of an issue that has been identified with Aetna’s Medicare Advantage eligibility responses that may impact coverage results you are seeing.

Aetna is currently experiencing a known issue where eligibility transactions are incorrectly returning active coverage for patients who are inactive or no longer covered.

This is not an issue with Waystar’s platform or processing. Our systems are accurately relaying the eligibility information as it is returned by Aetna.

Our team is actively engaged with Aetna and their EDI partners to gather additional details and to understand timing for resolution. We will continue to monitor the situation closely and provide updates as more information becomes available.

Please open a support case in the Waystar Support and Training Center if you have questions
Apr 03, 2026 - 13:16 EDT
Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Degraded Performance
Prior Authorization Operational
Waystar Eligibility Degraded Performance
Enterprise Eligibility Degraded Performance
Medicare Eligibility (former eSolutions) Degraded Performance
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance Apr 4, 2026 17:00 - Apr 5, 2026 04:00 EDT

Reason for Notice: System Maintenance starting Saturday, April 4th from 5:00 PM ET to Sunday, April 5th at 6:00AM ET.

What you should expect: Login to the applications and file upload will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Mar 25, 2026 - 11:58 EDT

Waystar Maintenance Apr 11, 2026 20:00-22:00 EDT

Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, April 11th at 8:00 PM EST to 10:00 PM EST.

What you should expect: Login to the ClaimRemedi application and file uploads via API and FTP will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Mar 30, 2026 - 10:39 EDT

Waystar FTP Maintenance 4/11/2026 Apr 11, 2026 22:00-23:00 EDT

Reason for Notice: Waystar FTP Maintenance on Saturday, April 11th will impact the following FTP servers from 10PM EST to 11PM EST:

sshftp.waystar.com
sshftp.zirmed.com
secureftp.navicure.com

What should you expect: During the maintenance window, administrative updates to SFTP accounts will be unavailable. File uploads and downloads will continue to process normally, and no service interruption is expected.

Action Required by Customer: If you encounter an error during FTP login, please try again after the maintenance window.
Posted on Apr 02, 2026 - 10:30 EDT

Waystar Maintenance 4/16/2026 - 4/17/2026 Apr 16, 2026 22:00 - Apr 17, 2026 02:00 EDT

Reason for Notice: System Maintenance for our ClaimRemedi application starting Thursday, April 16th from 10:00 PM EST to Friday, April 17th at 2:00 AM EST.

What you should expect: Login to the ClaimRemedi application will be unavailable during the maintenance window. File uploads via API and FTP are not impacted.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Apr 02, 2026 - 10:52 EDT
Apr 4, 2026

No incidents reported today.

Apr 3, 2026

Unresolved incident: Aetna Medicare Advantage Eligibility Issue.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Clinical Integrity + Revenue Capture: Introspect Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 EDT
Scheduled - Iodine, now part of Waystar, will be performing maintenance this evening beginning at 10:00 PM ET and will last approximately one hour.

Maintenance Details:
During this window, we will be performing routine maintenance on services supporting the Introspect product.

Services Affected:
Intermittent downtime may occur for Introspect reporting functionality within Iodine Mission Control and Utilization Management. Any impact is expected to be brief and not exceed approximately 10 minutes per customer instance.

Access to Iodine Mission Control, Retrospect, and Utilization Management will not be impacted.
Apr 1, 16:49 EDT
Mar 31, 2026

No incidents reported.

Mar 30, 2026
Pro Patient Payments: Potential Slowness in Application
Resolved - The previously observed issue affecting the account switch search in the Pro Patient Payments platform is no longer occurring. Errors have ceased, and the platform is operating as expected. We will continue to monitor for stability.
Mar 30, 11:30 EDT
Monitoring - The previously observed issue affecting the account switch search in the Pro Patient Payments platform is no longer occurring. Errors have ceased, and the platform is operating as expected. We will continue to monitor for stability.
Mar 30, 11:08 EDT
Identified - We are proactively investigating potential slowness related to the account switch search within the Pro Patient Payments platform. While we are not currently seeing error reports, some users may experience delays when switching accounts or searching for patients. Our development teams are reviewing this behavior out of an abundance of caution, and we will continue to provide updates as more information becomes available.
Mar 30, 11:07 EDT
Investigating - We are investigating reports of potential slowness within the Pro Patient Payments platform. At this time, some users have reported delays when changing locations or searching for patients. Our development teams are actively reviewing the issue, and we will share updates as additional details are confirmed.
Mar 30, 11:03 EDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026
Clinical Integrity + Revenue Capture: Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 EDT
Scheduled - In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Mar 18, 11:00 EDT
Mar 21, 2026
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