Service Under Maintenance

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Under Maintenance
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Under Maintenance
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Pax EMV Credit Card Gateway Maintenance - 6/13/2026 Jun 13, 2026 01:00-04:00 EDT

The credit card payment gateway will undergo maintenance on 6/13/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80, and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: 6/13/26 01:00 AM Eastern
Estimated end time: 6/13/26 04:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920, A80, A800 terminals.
Posted on Jun 13, 2026 - 01:00 EDT

Waystar Maintenance 6/13/2026 - 6/14/2026 Jun 13, 2026 22:00 - Jun 14, 2026 02:00 EDT

Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, June 13th from 10:00 PM EST to Sunday, June 14th at 2:00 AM EST.

What you should expect: Login to the ClaimRemedi application, API file uploads and FTP file processing will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Jun 03, 2026 - 10:44 EDT

Pax EMV Credit Card Gateway Maintenance - 6/14/2026 Jun 14, 2026 01:00-04:00 EDT

The credit card payment gateway will undergo maintenance on 6/14/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80, and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: 6/14/26 01:00 AM Eastern
Estimated end time: 6/14/26 04:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920, A80, A800 terminals.
Posted on Jun 01, 2026 - 10:03 EDT

Waystar System Maintenance 6/20/2026 6/21/2026 Jun 20, 2026 22:00 - Jun 21, 2026 02:00 EDT

Reason for Notice: System Maintenance starting Saturday, June 20th at 10:00 PM ET until Sunday, June 21st at 2:00 AM ET.

What you should expect: Login to the applications, FTP and API could be unavailable at times during the maintenance window.

Action Required by Customer: If you encounter an error during login or API and FTP file uplaods after the maintenance window, please try again
Posted on Jun 05, 2026 - 14:37 EDT
Jun 8, 2026

No incidents reported today.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026
Waystar Maintenance 6/6/2026-6/7/2026
Completed - The scheduled maintenance has been completed.
Jun 5, 14:26 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, June 6th from 5:00 PM ET to Sunday, June 7th at 6:00 AM ET. - HAS BEEN POSTPONED

What should you expect: No maintenance or downtime will be incurred during this time. The maintenance window will be rescheduled.

Action Required by Customer: None
May 18, 14:47 EDT
Jun 4, 2026
Pro Patient Payments – Incident (Resolved)
Resolved - Status:
Resolved

Incident Summary:
Pro Patient Payments was unavailable between 2:59 PM and 3:30 PM ET.

Impact:
During this time, users were unable to access the Pro Patient Payments platform.

Timeline:

2:59 PM ET – Service disruption began
3:30 PM ET – Service was restored

Resolution:
The issue has been resolved and normal system functionality has been restored.
Jun 4, 14:59 EDT
Jun 3, 2026
Pax EMV Credit Card Gateway Maintenance - 6/9/2026
Completed - Please be advised that the scheduled maintenance on the credit card payment gateway for Pax credit card terminals on June 09, 2026 is CANCELLED and there will be no downtime on this date.

This maintenance event will be rescheduled at a future date. A notification will be published as soon as it is available.
Jun 3, 14:55 EDT
Scheduled - The credit card payment gateway will undergo maintenance on 6/9/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, Pax A80, and Pax A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Tuesday 6/9/26 02:00 AM Eastern
Estimated end time: Tuesday 6/9/26 03:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920, A80, and A800 terminals.
May 26, 10:44 EDT
Jun 2, 2026
Pro Patient Payments - Increased Declines for ACH Transactions
Resolved - This issues has been resolved and we are seeing ACH payments return to normal volume. If you continue to see issues with your ACH payments, please open a case through the Support and Training Center.
Jun 2, 16:55 EDT
Monitoring - Our upstream vendor has applied a fix and we are seeing successful ACH transactions at this time. Our decline rate has returned to an expected volume.

We will continue to monitor this issue to ensure transactions continue to process as expected.
Jun 2, 12:03 EDT
Identified - We are investigating reports of increased declines with ACH transactions. Some payments are processing at this time, but we are seeing a higher than expected decline rate. We are actively working with our upstream vendor to apply a fix. At this time we are only seeing issues with ACH payments. Credit card transactions are not impacted.
Jun 2, 10:15 EDT
Pax EMV Credit Card Gateway Maintenance - 6/2/2026
Completed - The scheduled maintenance has been completed.
Jun 2, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 02:00 EDT
Scheduled - The credit card payment gateway will undergo maintenance on 6/2/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, Pax A80, and Pax A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Tuesday 6/2/26 02:00 AM Eastern
Estimated end time: Tuesday 6/2/26 03:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920, A80, and A800 terminals.
May 26, 10:41 EDT
Jun 1, 2026
Waystar Proactive Alerts- Eligibility Outage June 1, 2026: RESOLVED
Resolved - This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.

Reason for Notice:
Waystar experienced a processing issue in our Eligibility product between 3am and 4 am EST June 1, 2026. This specific incident impacted clients that are using a TCP/IP connection and/or integration using HL7 messages.

Action Taken by Waystar:
We resolved the issue in approximately 1 hour, but users may have experienced some delay in processing.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. If you have additional questions please open a case in Waystar's Support and Training Center.
Jun 1, 03:00 EDT
May 31, 2026

No incidents reported.

May 30, 2026
Waystar Maintenance 5/30/2026
Completed - The scheduled maintenance has been completed.
May 30, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 11:00 EDT
Scheduled - Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, May 30th from 11:00 AM EST to 3:00 PM EST

What you should expect: Login to the ClaimRemedi application, API file uploads and FTP file processing will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again
May 21, 10:09 EDT
May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

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