Waystar System Status Check Status

Error when logging in to the ClaimRemedi/Dental Portal

Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which log in errors are seen when accessing the ClaimRemedi/Dental portal. You may experience being directed back to the log in page.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 10, 2026 - 14:58 EDT

Remits - Duplicate Remit Downloads

Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which duplicate remit downloads are being delivered to clients.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 08, 2026 - 14:38 EDT

Overall Platform and Waystar Portal Login Operational

Claims Management Operational

Waystar Claims Management Operational

Medicare Claims FISS Emulator Operational

Dental Claims Solution Operational

Real-time Claims Scrubber Operational

Financial Clearance & Patient Access Under Maintenance

Prior Authorization Operational

Waystar Eligibility Operational

Enterprise Eligibility Operational

Medicare Eligibility (former eSolutions) Under Maintenance

Dorado (former eSolutions) Operational

Waystar Estimation Operational

Patient Payments Operational

PatientWallet & PatientNotebook Operational

Provider Payments Portal Operational

Payment Processing Operational

Payment Device Management Operational

Epic Integrated APIs Operational

Clinical Integrity + Revenue Capture Operational

Concurrent Operational

Interact Operational

Introspect Operational

PreBill Operational

Retrospect Operational

Utilization Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 22, 2026

No incidents reported today.

Jun 21, 2026

Intermittent Login Issues

Resolved - Some clients experienced brief intermittent login issues related to single sign on. We quickly resolved the issue. This did not impact claims, eligibility, or other transaction processing.
Jun 21, 13:10 EDT

Waystar System Maintenance 6/20/2026 6/21/2026

Completed - The scheduled maintenance has been completed.
Jun 21, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:00 EDT

Scheduled - Reason for Notice: System Maintenance starting Saturday, June 20th at 10:00 PM ET until Sunday, June 21st at 2:00 AM ET.

What you should expect: Login to the applications, FTP and API could be unavailable at times during the maintenance window.

Action Required by Customer: If you encounter an error during login or API and FTP file uplaods after the maintenance window, please try again
Jun 5, 14:37 EDT

Clinical Integrity + Revenue Capture: Monthly Maintenance

Completed - The scheduled maintenance has been completed.
Jun 21, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 EDT

Scheduled - UPDATE: This notice is being resent to correct the previously communicated start time.

In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Jun 18, 11:13 EDT

Jun 20, 2026

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

Coverage Detection responses failing

Resolved - This issue has been resolved. Coverage Detection is working as expected.
Jun 16, 13:19 EDT

Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which Coverage Detection responses are failing for no coverage

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 10, 11:41 EDT

Jun 15, 2026

Pro Patient Payments - Application Offline

Resolved - Pro Patient Payments and Patient Wallet are fully online and stable.

If you have any additional issues, please contact us through the Support and Training Center
Jun 15, 19:42 EDT

Monitoring - We pushed a change on our end and are seeing Pro Patient Payments and Patient Wallet back online.

We will continue to monitor to make sure everything is stable, but all applications are operational at this time.
Jun 15, 18:21 EDT

Investigating - We are seeing issues where Pro Patient Payments and Patient Wallet are currently offline. The site will either load indefinitely, or give a technical difficulties error.

We are working to get this resolved and will update you as soon as possible.
Jun 15, 18:02 EDT

Jun 14, 2026

Waystar Maintenance

Completed - The scheduled maintenance has been completed.
Jun 14, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 18:00 EDT

Scheduled - Reason for Notice: Patient Payments System Maintenance starting Friday, June 12th from 6:00 PM ET to Sunday, June 14th at 6:00 PM ET.

What you should expect: Login to the Patient Payments application and payment processing may be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Jun 11, 15:37 EDT

Waystar System Maintenance 6/13/2026 - 6/14/2026

Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 17:00 EDT

Scheduled - Reason for Notice: System Maintenance starting Saturday, June 13th from 5:00PM EST to Sunday, June 14th at 6:00 AM EST.

What you should expect: Login to the applications and file upload will be unavailable during the maintenance window.

Action Required by Customer: If you encounter and error during login after the maintenance window, please try again.
Jun 11, 09:19 EDT

Pax EMV Credit Card Gateway Maintenance - 6/14/2026

Completed - The scheduled maintenance has been completed.
Jun 14, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 EDT

Scheduled - The credit card payment gateway will undergo maintenance on 6/14/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80, and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: 6/14/26 01:00 AM Eastern
Estimated end time: 6/14/26 04:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920, A80, A800 terminals.
Jun 1, 10:03 EDT

Waystar Maintenance 6/13/2026 - 6/14/2026

Completed - The scheduled maintenance has been completed.
Jun 14, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 EDT

Scheduled - Reason for Notice: System Maintenance for our ClaimRemedi application starting Saturday, June 13th from 10:00 PM EST to Sunday, June 14th at 2:00 AM EST.

What you should expect: Login to the ClaimRemedi application, API file uploads and FTP file processing will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Jun 3, 10:44 EDT

Jun 13, 2026

Pax EMV Credit Card Gateway Maintenance - 6/13/2026

Completed - The scheduled maintenance has been completed.
Jun 13, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 01:00 EDT

Scheduled - The credit card payment gateway will undergo maintenance on 6/13/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, A80, and A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: 6/13/26 01:00 AM Eastern
Estimated end time: 6/13/26 04:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920, A80, A800 terminals.
Jun 13, 01:00 EDT

Jun 12, 2026

"Oops" Error when Trying to Access Patient Payments (WFS)

Resolved - The issue impacting navigation to Patient Payment screens has been resolved, and users should no longer encounter 500 errors or “Oops” messages. We will continue to monitor to ensure stability.
Jun 12, 12:52 EDT

Investigating - We are currently investigating an issue where users attempting to navigate to Patient Payment screens are getting a 500 error message or an "Oops" error message.

At this time Pro Patient Payments is not impacted.
Jun 12, 12:40 EDT

Pro Patient Payments- Results not Appearing in Internet Cashier Search

Resolved - We have resolved the issue in Internet Cashier causing searches for patients or estimates by patient name or account number to return empty results. We have pushed a fix and are seeing searches are working as expected.
Jun 12, 10:36 EDT

Update - We are aware of an issue in Internet Cashier causing searches for patients or estimates by patient name or account number to return empty results. Specifically, we have identified that some patient accounts are not appearing in search results.

We have pushed a fix and are seeing some improvements, but are still investigating. We recommend attempting to search by account number when possible while we continue working to restore all search results. Updates will be provided as progress continues.
Jun 11, 15:33 EDT

Update - We are aware of an issue in Internet Cashier causing searches for patients or estimates by patient name or account number to return empty results. Specifically, we have identified that some patient accounts are not appearing in search results.

We have implemented a fix for the underlying issue; however, some data is still being restored. We are actively working to return all search results to normal and will provide updates as progress continues.
Jun 11, 11:00 EDT

Identified - We are aware of an issue in Internet Cashier causing searches for patients or estimates by patient name or account number to return empty results, and we understand the impact this may have.

Specifically, we have identified that some patient accounts are not appearing in search results and are actively working to restore these results. Our team will continue to provide updates as more information becomes available.
Jun 11, 09:41 EDT

Investigating - We are aware of an issue in Internet Cashier causing searches for patients or estimates by patient name or account number to return empty results, and we understand the impact this may have. Our team is actively investigating and will continue to provide updates as more information becomes available.
Jun 11, 09:11 EDT

Jun 11, 2026

Pro Patient Payments- Increase in Errors when Processing ACH Payments

Resolved - We have implemented a configuration update, and eCheck (ACH) payments are now processing normally. We apologize for the disruption and will continue to monitor for stability.
Jun 11, 12:15 EDT

Investigating - We are currently investigating an increase in errors affecting eCheck (ACH) payment processing. At this time, up to 70% of transactions are declining with the error message: "300 - Invalid eCheck Account Number."
We understand the impact and will share updates as soon as more information is available.
Jun 11, 12:00 EDT

Pro Patient Payments- Lane WorldPay Devices Throwing Errors

Resolved - We have identified the issue impacting Lane Devices on the WorldPay network and are seeing a decrease in related errors.
Lane NMI, PAX, and BlueFin devices continue to operate normally with no impact observed.
Jun 11, 11:56 EDT

Monitoring - We have identified the issue impacting Lane Devices on the WorldPay network and are seeing a decrease in related errors.
Lane NMI, PAX, and BlueFin devices continue to operate normally with no impact observed.

Affected Lane Devices on the WorldPay network may still intermittently display a “Connection issue, contact representative” error. Out of an abundance of caution, we are continuing to investigate with our downstream vendor.

We will continue to provide updates as more information becomes available.
Jun 11, 11:32 EDT

Update - We have identified the issue impacting Lane Devices on the WorldPay network and are seeing a decrease in related errors.
Lane NMI, PAX, and BlueFin devices continue to operate normally with no impact observed.

Affected Lane Devices on the WorldPay network may still intermittently display a “Connection issue, contact representative” error. Out of an abundance of caution, we are continuing to investigate with our downstream vendor.

We will continue to provide updates as more information becomes available.
Jun 10, 16:48 EDT

Identified - We are have identified the issue with a downstream vendor that is impacting Lane Devices on the WorldPay network, and are working to mitigate the issue. Affected devices may display an error message such as “Connection issue, contact representative” and may appear as “Unable to Verify” in the Waystar portal.

Lane NMI devices, PAX devices, and BlueFin devices are not impacted at this time.
Jun 10, 16:01 EDT

Investigating - We are currently investigating an issue with a downstream vendor that is impacting Lane Devices on the WorldPay network. Affected devices may display an error message such as “Connection issue, contact representative” and may appear as “Unable to Verify” in the Waystar portal.

Lane NMI devices, PAX devices, and BlueFin devices are not impacted at this time.
Jun 10, 13:43 EDT

Jun 10, 2026

Unresolved incident: Error when logging in to the ClaimRemedi/Dental Portal.

Jun 9, 2026

Claim Attachment Processing

Resolved - The claim attachment processing issue has been resolved. Workflow has returned to normal state.
Jun 9, 12:24 EDT

Monitoring - Reason for Notice: Waystar is currently experiencing an issue with claim attachment processing for attachments and claims from 6/08/26.

Action Taken by Waystar: We are working diligently to resolve the issue and will be monitoring files to ensure they process as expected.

Action Required by Customer: None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Jun 9, 09:16 EDT

System log out issues

Resolved - The system log out issues have been resolved.
Jun 9, 10:13 EDT

Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which users are being logged out of the portal intermittently and are re-directed back to the log in page.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the issue.
Jun 9, 09:24 EDT

Jun 8, 2026

Unresolved incident: Remits - Duplicate Remit Downloads.