All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Clinical Integrity + Revenue Capture: Monthly Maintenance Feb 21, 2026 21:00 - Feb 22, 2026 01:00 EST

Scheduled - In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 8:00 PM CT and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.

If you have any questions, please contact our Support team through the Help Center or by email at support@iodinesoftware.com
Feb 18, 2026 - 10:25 EST

Waystar System Maintenance Mar 7, 2026 17:00 - Mar 8, 2026 05:00 EDT

System Maintenance starting Saturday, March 7th from 5:00 PM EST to Sunday, March 8th at 6:00 AM EST.

What you should expect: Login to the application and file upload will be unavailable during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Feb 13, 2026 - 10:15 EST

Waystar System Maintenance Mar 14, 2026 11:00-13:00 EDT

Reason for notice: System Maintenance for our ClaimRemedi application starting Saturday, March 14th from 11:00 AM ET to 3:00 PM ET.

What you should expect: Login to the ClaimRemedi application and file upload via API will be unavailable during the maintenance window. Uploads via FTP are not impacted.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Mar 04, 2026 - 13:25 EST
Mar 6, 2026
Pax EMV Credit Card Gateway Maintenance - 3/6/2026
Completed - The scheduled maintenance has been completed.
Mar 6, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 01:00 EST
Scheduled - The credit card payment gateway will undergo maintenance on Friday, March 6. During this time, transactions will be unavailable on Pax A920 and Pax A80 credit card terminals from 1 AM to 2 AM Eastern. We apologize for any inconvenience this may cause.

Estimated start time: Friday, March 6th 2026 1:00 am Eastern
Estimated end time: Friday, March 6th 2026 2:00 am Eastern

User Experience: Payment attempts made within the maintenance window on Pax credit card terminals will fail and must be retried after 2 am Eastern.
Feb 27, 17:58 EST
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026
Patient Payment- ACH Potential Disbursement Delay
Resolved - Update: The Federal Reserve has resolved their ACH Service. We can confirm we do not expect any additional potential file or disbursement delays. If you do experience any issues, please submit a support case through the Waystar Support and Training Center.
Mar 3, 16:25 EST
Monitoring - Update: The Federal Reserve has resolved their ACH Service. We are confirming we do not expect any additional potential file or disbursement delays. Once we have that information, we will provide a final update.
Mar 3, 14:13 EST
Investigating - We are currently experiencing a delay in ACH processing due to an issue at the Federal Reserve. The Federal Reserve has temporarily taken their application offline while they work to resolve the issue.
As a result, today’s ACH disbursements, which includes transactions from 2/27-3/1, may be delayed, including the distribution and settlement of files scheduled for today. File distribution for today’s future‑dated ACH payments may also be impacted.
We are actively monitoring the situation and will provide updates as more information becomes available.

If you have any questions or concerns please open a case in the Waystar Support and Training Center.
Mar 3, 12:50 EST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026
Pax EMV Credit Card Gateway Maintenance - 2/25/26
Completed - The scheduled maintenance has been completed.
Feb 26, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 22:00 EST
Scheduled - The credit card payment gateway will undergo maintenance on Wednesday, February 25th. During this time, transactions may experience intermittent disruptions when processing on Pax A920 and Pax A80 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: 2/25/2026 10:00 PM Eastern
Estimated end time: 2/26/2026 4:00 AM Eastern

User Experience: Transactions processing may be disrupted during maintenance window on Pax A920 and A80 terminals.
Feb 18, 10:17 EST
Feb 25, 2026
Feb 24, 2026

No incidents reported.

Feb 23, 2026
Clinical Integrity + Revenue Capture: Issue with Application
Resolved - The Introspect application remains fully operational, and this incident is now resolved.
Feb 23, 09:27 EST
Monitoring - A fix has been implemented, and Introspect access has been restored and is now available. We will continue to closely monitor the service to ensure there are no further disruptions.
Feb 22, 13:10 EST
Investigating - Iodine, now part of Waystar, is aware of an unexpected service disruption that may result in performance issues within your Introspect application instance.

Our team is actively investigating and working to resolve this issue as a top priority.

If you experience additional issues or have questions, please contact our Support team through the Help Center or by email at support@iodinesoftware.com.
Feb 22, 11:54 EST
Feb 22, 2026
Feb 21, 2026

No incidents reported.

Feb 20, 2026
Clinical Integrity + Revenue Capture Incident: Concurrent Webclient/Legacy
Resolved - The Concurrent Webclient/Legacy component remains fully operational, and this incident is now resolved.
Feb 20, 14:31 EST
Monitoring - A fix has been implemented, and the Concurrent Webclient/Legacy component has been restored and is now available. We will continue to closely monitor the service to ensure there are no further disruptions.
Feb 19, 22:38 EST
Identified - The issue has been identified, and our technical teams are actively engaged in remediation efforts. Restoring access to the Concurrent Webclient/Legacy component remains our highest priority, and we will share updates as they become available.
Feb 19, 11:06 EST
Investigating - Iodine, now a part of Waystar, is currently addressing an issue affecting the Concurrent Webclient/Legacy component. As a precaution, access to this component has been temporarily disabled while we validate system behavior.

Our teams are actively working to restore access as quickly as possible and will provide updates as progress is made.

If you have questions or require assistance, please contact Support through the Help Center or at support@iodinesoftware.com
Feb 18, 14:23 EST
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