Identified - Reason for Notice: Delta Dental of Massachusetts has advised us of an internal issue they've encountered processing claims files from Waystar.
Action Taken by Waystar: We have made the file adjustments requested by the payer and they are completing internal testing on their end. We do not have an ETA for completion.
Action Required by Customer: None at this time.
Aug 06, 2026 - 15:30 EDT
Action Taken by Waystar: We have made the file adjustments requested by the payer and they are completing internal testing on their end. We do not have an ETA for completion.
Action Required by Customer: None at this time.
Aug 06, 2026 - 15:30 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which duplicate remit downloads are being delivered to clients.
Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.
Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 08, 2026 - 14:38 EDT
Waystar is currently experiencing an issue in which duplicate remit downloads are being delivered to clients.
Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.
Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 08, 2026 - 14:38 EDT
Overall Platform and Waystar Portal Login
Operational
Claims Management
Operational
Waystar Claims Management
Operational
Medicare Claims FISS Emulator
Operational
Dental Claims Solution
Operational
Real-time Claims Scrubber
Operational
Financial Clearance & Patient Access
Operational
Prior Authorization
Operational
Waystar Eligibility
Operational
Enterprise Eligibility
Operational
Medicare Eligibility (former eSolutions)
Operational
Dorado (former eSolutions)
Operational
Waystar Estimation
Operational
Patient Payments
Operational
PatientWallet & PatientNotebook
Operational
Provider Payments Portal
Operational
Payment Processing
Operational
Payment Device Management
Operational
Epic Integrated APIs
Operational
Clinical Integrity + Revenue Capture
Operational
Concurrent
Operational
Interact
Operational
Introspect
Operational
PreBill
Operational
Retrospect
Operational
Utilization Management
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Waystar System Maintenance 9/12/2026 - 9/13/2026 Sep 12, 2026 20:00 - Sep 13, 2026 06:00 EDT
Reason for Notice: System Maintenance starting Saturday, September 12th from 8:00 PM EST to Sunday, September 13th at 6:00 AM EST.
What should you expect: Login to the applications and file upload may be unavailable for brief periods of times during the maintenance window.
Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 19, 2026 - 13:28 EDT
What should you expect: Login to the applications and file upload may be unavailable for brief periods of times during the maintenance window.
Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 19, 2026 - 13:28 EDT