This incident was resolved yesterday, however, we needed to continue to monitor performance to ensure it was consistent throughout the remainder of yesterday.
Our intermediary partner has resolved their connectivity and processing issues. We have resumed our connection with them and will be monitoring eligibility transaction performance the remainder of the day. We will resolve this incident when we have seen consistent and expected performance levels.
Posted Apr 01, 2025 - 11:56 EDT
Monitoring
Our intermediary partner has resolved their connectivity and processing issues. We have resumed our connection with them and will be monitoring eligibility transaction performance the remainder of the day. We will resolve this incident when we have seen consistent and expected performance levels.
Posted Apr 01, 2025 - 11:56 EDT
Update
Update: The issue appears to be caused by upstream payer intermediaries affecting Web Portal, API, and EDI transactions. Our upstream partner is adding resources to the processing core and is making progress on the resolution. This is primarily affecting Anthem and Human routes. All other payers are not impacted.
Posted Apr 01, 2025 - 10:35 EDT
Identified
Waystar has identified the root cause for the Eligibility processing issues. We are working diligently to resolve this issue.
Posted Apr 01, 2025 - 10:25 EDT
Monitoring
A number of eligibility connections are down this morning which is causing backups in our eligibility processing. The team is working to limit the impact by pausing queries sent to the affected payers. We will start sending queries once the connections are back up.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Posted Apr 01, 2025 - 10:01 EDT
Update
A number of eligibility connections are down this morning which is causing backups in our eligibility processing. The team is working to limit the impact by pausing queries sent to the affected payers. We will start sending queries once the connections are back up.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Posted Apr 01, 2025 - 09:31 EDT
Investigating
Reason for Notice: Waystar Technology Team is currently in the process of reviewing why eligibility inquiries are not processing.
Action Taken by Waystar: We are working diligently to research the issue.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow.