All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance Feb 7, 2026 17:00 - Feb 8, 2026 06:00 EST

Reason for notice: System Maintenance starting Saturday, February 7th from 5:00PM ET to Sunday, February 8th at 6:00AM ET.

What should you expect: Login to the applications and file upload will be unavailable during the maintenance window.

Action Required: Should you encounter an error after the maintenance window ends, please open a case via the Support & Training Center.
Posted on Jan 16, 2026 - 13:42 EST
Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Failing Credit Card Payments
Resolved - Our upstream vendor has identified the issue and has applied a fix. We are now seeing >98% of transactions process successfully. The remaining declines and errors we are seeing appear to be typical payment declines.
Jan 23, 15:16 EST
Update - Our upstream vendor has identified the issue and has applied a fix. We are now seeing >98% of transactions process successfully. The remaining declines and errors we are seeing appear to be typical payment declines.
Jan 23, 13:14 EST
Update - Our upstream vendor has identified the issue and has applied a fix. While we are seeing some residual declines we are seeing ~80% of transactions process successfully. We recommend re-attempting transactions.

These declines are impacting ACH/eCheck Payments, as well and payments processed via Web Entry and Ingenico Lane Devices.

Pax Devices are not impacted at this time.
Jan 23, 12:53 EST
Monitoring - Our upstream vendor has identified the issue and has applied a fix. While we are seeing payments process, we are still seeing some residual declines. This is impacting ACH/eCheck Payments, as well and payments processed via Web Entry and Ingenico Lane Devices.

Pax Devices seem to be unimpacted at this time.
Jan 23, 12:20 EST
Update - One of our upstream vendors is investigating an issue processing payments. This is impacting ACH/eCheck Payments, as well and payments processed via Web Entry and Ingenico Lane Devices.

Pax Devices seem to be unimpacted at this time.
Jan 23, 12:12 EST
Investigating - We are currently investigating an issue with an upstream vendor that is causing payments to fail and be declined.
Jan 23, 11:56 EST
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

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