All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Auth Accelerate Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance 11/7/2026 - 11/8/2026 Nov 7, 2026 20:00 - Nov 8, 2026 06:00 EST

Reason for Notice: System Maintenance starting Saturday, Nov. 7th from 8:00 PM ET to Sunday, Nov. 8th at 6:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Nov 02, 2026 - 12:33 EST

Nov 4, 2026

Claims - Batch Processing Delay & Reprocessing
Resolved - This incident has been resolved.
Nov 4, 15:17 EST
Monitoring - Reason for Notice: We are continuing to review claims impacted by the 10/31 and 11/2 claim processing delays.

Action Taken by Waystar: Waystar EDI is reprocessing all affected claims.

Action Required by Customer: At this time, please do not resubmit the affected claims (those that appear as "stuck" in processing, as they are still being reviewed and reprocessed. Resubmitting claims may result in duplicate submissions.

We appreciate your patience while the review is completed and will provide additional guidance as appropriate.
Nov 4, 12:12 EST

Nov 3, 2026

Epic Payments Failing
Resolved - Our team has identified the cause of the payment issues and is applying mitigation. We are starting to see successful payments process again. We will continue to monitor.
Nov 3, 18:50 EST
Monitoring - Our team has identified the cause of the payment issues and is applying mitigation. We are starting to see successful payments process again.
Nov 3, 17:58 EST
Investigating - We are currently seeing a high volume of Epic payments failing or being declined. Our team is working to resolve this issue.
Nov 3, 17:54 EST
Clinical Integrity + Revenue Capture: Additional Maintenance Window
Completed - The scheduled maintenance has been completed.
Nov 3, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 21:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 2, 11:03 EST
Scheduled - Iodine, now part of Waystar, will be performing maintenance on Monday, November 2. While this maintenance falls outside of our regularly scheduled monthly maintenance window, we are providing advance notice that maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Maintenance Details:
During this window, we will be applying updates across our hosting systems as part of our ongoing platform maintenance efforts.

Services Affected:
During the maintenance window, Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up shortly after maintenance is completed.

We appreciate your understanding and apologize for the short notice.
Oct 30, 23:16 EDT

Nov 2, 2026

Claims - Batch Processing Delay
Resolved - This incident has been resolved.
Nov 2, 13:39 EST
Monitoring - Reason for Notice:
Waystar is currently experiencing a delay in claims batch processing causing submitted batches to process longer than usual.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring batches to ensure they process as expected.

Action Required by Customer:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Nov 2, 12:31 EST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Claims - Batch Processing Delay
Resolved - This incident has been resolved
Oct 31, 11:20 EDT
Identified - Reason for Notice:
Waystar is currently experiencing a delay in claims batch processing causing submitted batches to process longer than usual.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring batches to ensure they process as expected.

Action Required by Customer:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Oct 31, 09:20 EDT

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Patient Center Access Errors
Resolved - Patient Center access has been restored, and users should now be able to access the site normally. We will continue to monitor the environment for any additional issues. Patient Notebook and Pro Patient Payments remain unaffected.
Oct 26, 10:30 EDT
Investigating - We are currently investigating an issue affecting access to Patient Center. Some users may be unable to access the site and may receive an error message such as “This site can’t be reached” or “patientaccess.zirmed.com refused to connect.” At this time, we have not identified an impact to clients using Patient Notebook or Pro Patient Payments.
Oct 26, 08:46 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Issues Processing Payments
Resolved - Our vendor has resolved the issue that was causing issues with payments. We are seeing payments process as expected.
Oct 22, 14:40 EDT
Monitoring - Our vendor has resolved the issue that was causing issues with payments. We are seeing payments process as expected.
Oct 22, 13:42 EDT
Investigating - We are currently investigating issues with our third party vendors that they are experiencing connectivity issues. This is leading to errors and declines when attempting to process payments.
Oct 22, 13:09 EDT

Oct 21, 2026

No incidents reported.

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