All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance 9/5/2026-9/6/2026 Sep 5, 2026 22:00 - Sep 6, 2026 01:00 EDT

Reason for Notice: System Maintenance starting Saturday, Sept 6th from 10:00 PM ET to Sunday, Sept 7th at 1:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 26, 2026 - 09:37 EDT

Waystar System Maintenance 9/12/2026 - 9/13/2026 Sep 12, 2026 20:00 - Sep 13, 2026 06:00 EDT

Reason for Notice: System Maintenance starting Saturday, September 12th from 8:00 PM EST to Sunday, September 13th at 6:00 AM EST.

What should you expect: Login to the applications and file upload may be unavailable for brief periods of times during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 19, 2026 - 13:28 EDT

Waystar System Maintenance 9/26/2026-9/27/2026 Sep 26, 2026 22:00 - Sep 27, 2026 01:00 EDT

Reason for Notice: System Maintenance starting Saturday, Sept 26th from 10:00 PM ET to Sunday, Sept 27th at 1:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 26, 2026 - 09:38 EDT

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

Auth Accelerate: Evicore writebacks down
Resolved - Evicore writeback has been restored. Any missing transactions will be re-sent by Evicore. No additional action needed. Thank you for your patience on this issue.
Sep 4, 11:05 EDT
Identified - Hello,

We are currently experiencing issues receiving writebacks for the status of Auth Accelerate requests to Evicore. We are working directly with Evicore to resolve the issues as quickly as possible.
Sep 4, 09:09 EDT
Professional Claims Processing Delay
Resolved - This incident has been resolved.
Sep 4, 09:08 EDT
Monitoring - All impacted claims have been successfully processed outbound as expected.
Sep 3, 12:25 EDT
Identified - Reason for Notice:
Waystar is currently investigating an issue impacting the transmission of some Professional Claims to certain payers, including Aetna. As a result, some claims submitted since August 28, 2026, may not have been successfully transmitted to the payer.

Action Taken by Waystar:
Our teams are actively working to identify the root cause and restore normal claim transmission as quickly as possible. We are also working to process any impacted claims once the issue is resolved. We will continue to provide updates as additional information becomes available.

Action Required by Customer:
No action is required at this time. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Sep 2, 17:43 EDT

Sep 3, 2026

Sep 2, 2026

Pro Patient Payments- Apple Pay Degradation
Resolved - Our upstream vendor has corrected an issue with an upstream payment processor that is causing an increased rate of Apple Pay transaction failures. Payments ae now processing as expected.

All other payment vectors, including Google Pay, Epic Integration, Terminal and PatientWallet payments are performing normally.
Sep 2, 14:00 EDT
Investigating - We are currently investigating an issue with an upstream payment processor that is causing an increased rate of Apple Pay transaction failures. If a patient encounters an error while attempting to pay with Apple Pay, we recommend using an alternate payment method or payment flow while we work to resolve the issue.

All other payment vectors, including Google Pay, Epic Integration, Terminal and PatientWallet payments are performing normally.
Sep 2, 10:53 EDT

Sep 1, 2026

Evicore: Case delays on Auth Accelerate Interface
Resolved - Evicore has informed us that this issue is now resolved and all queued cases have been processed. Thank you for your patience and please reach out if you have any questions.
Sep 1, 06:33 EDT
Investigating - We have received notification from Evicore that they are experiencing a downtime that is causing messages to become queued for our Auth Accelerate interface for all Evicore payers. Cases are expected to process once the downtime is resolved.

We will provide updates as soon as we know more.
Aug 31, 15:27 EDT

Aug 31, 2026

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

Delta Dental of MA - Claims Processing Delay
Resolved - This incident has been resolved.
Aug 26, 09:31 EDT
Identified - Reason for Notice: Delta Dental of Massachusetts has advised us of an internal issue they've encountered processing claims files from Waystar.

Action Taken by Waystar: We have made the file adjustments requested by the payer and they are completing internal testing on their end. We do not have an ETA for completion.

Action Required by Customer: None at this time.
Aug 6, 15:30 EDT
Remits - Duplicate Remit Downloads
Resolved - This incident has been resolved.
Aug 26, 09:30 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which duplicate remit downloads are being delivered to clients.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 8, 14:38 EDT

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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