"Error Retrieving Payments" on various Remits screens
Monitoring - A resolution has been implemented and Waystar is monitoring the fix.
Oct 12, 2026 - 16:01 EDT
Identified - Reason for Notice:
Waystar is currently experiencing issues within the Remit application across multiple remittance screens. Users may encounter the error message: "Error Retrieving Payments" when navigating throughout the application.

Action Taken by Waystar:
We are working diligently to resolve the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on daily workflow.
Oct 12, 2026 - 09:51 EDT
Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Auth Accelerate Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance 10/18/2026 Oct 18, 2026 00:00-04:00 EDT

Reason for Notice: System Maintenance starting Saturday, October 17th from 12:00 AM ET to Sunday, October 18th at 4:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Sep 21, 2026 - 14:25 EDT

Oct 13, 2026

Pax EMV Credit Card Gateway Maintenance - 10/12/2026
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:00 EDT
Scheduled - The credit card payment gateway will undergo maintenance on 10/12/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, Pax A80, and Pax A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Monday, 10/12/2026 at 11:00PM Eastern
Estimated end time: Tuesday, 10/13/2026 at 7:00AM Eastern

User Experience:
Transactions processing may be disrupted during maintenance window on Pax A920, A80, and A800 terminals.
If you experience a disruption while transacting, please resubmit the transaction or attempt again after the maintenance window.
Oct 6, 11:06 EDT

Oct 12, 2026

Unresolved incident: "Error Retrieving Payments" on various Remits screens.

Oct 11, 2026

Waystar System Maintenance 10/10/2026-10/11/2026
Completed - The scheduled maintenance has been completed.
Oct 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, Oct. 10th from 10:00 PM ET to Sunday, Oct. 11 th at 1:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Sep 18, 13:53 EDT

Oct 10, 2026

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Clinical Integrity + Revenue Capture: Issue with Application
Resolved - The fix for the DRG update issue has been successfully deployed, and we have received confirmation from numerous customers that normal functionality has been restored. We are no longer seeing evidence of a widespread issue related to the DRG update and are closing this incident.

As a reminder, the October 1 CMS code set updates introduced changes to diagnosis code validity. In some cases, patient records may contain diagnosis codes that were valid prior to the update but are no longer valid. When this occurs, users may encounter validation or submission errors within Encoder that are unrelated to this incident.

One example we have seen frequently is diagnosis code Z68.1, which became invalid following the October 1 update. If an invalid diagnosis code exists on a patient record, we recommend reviewing the diagnosis and replacing it with the appropriate current code based on the patient's clinical documentation. Once the invalid code has been corrected, the record should save and submit successfully.

If you continue to experience issues after addressing any invalid diagnosis codes, please contact Support for assistance.
Oct 5, 10:01 EDT
Monitoring - The fix for the issue impacting the ability to add or calculate DRGs within Concurrent has been successfully deployed.

Validation efforts have been completed, and services are operating as expected. Users should now be able to add and calculate DRGs normally.

We sincerely apologize for the disruption this issue caused and appreciate your patience while our teams worked to investigate and resolve the problem.
Oct 2, 02:21 EDT
Update - A fix for the issue impacting the ability to add or calculate DRGs within Concurrent is scheduled for deployment beginning tonight at 8:00 PM ET.

The deployment process is expected to take approximately 4 to 5 hours to complete across customer environments. During this time, customers may experience a single brief session interruption when their environment is updated. If this occurs, users should be able to quickly refresh the application and log back in to continue working.

At this time, we do not expect a prolonged application outage. Additionally, items such as Worksheet notes, Encoder changes, and Interact query drafts are expected to be automatically saved and retained through the update process.

We will provide an additional update once deployment has been completed successfully.
Oct 1, 13:30 EDT
Identified - We have identified the cause of the issue impacting the ability to add or calculate DRGs and are actively working on a software patch to resolve it.

We are targeting deployment of the fix later today. The exact deployment window is still being finalized. Application of the patch will require a brief application restart, resulting in a short period of downtime.

We will provide another update once deployment timing has been confirmed and will also notify customers when the fix has been successfully implemented so that you may validate the fix.
Oct 1, 10:36 EDT
Investigating - Iodine, now part of Waystar, is aware of an unexpected service disruption that results in the inability to add or calculate DRGs.

Our team is actively investigating and working to resolve this issue as a top priority.
Oct 1, 07:28 EDT

Oct 4, 2026

Waystar System Maintenance 10/3/2026 - 10/4/2026
Completed - The scheduled maintenance has been completed.
Oct 4, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 17:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, Oct. 3rd from 5:00 PM ET to Sunday, Oct 4th at 6:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Sep 17, 09:36 EDT

Oct 3, 2026

Oct 2, 2026

Cigna Eligibility Processing Issue
Resolved - This incident has been resolved. We have re-enabled the route, and Cigna eligibility transactions should processing normally. Thank you for your patience while we worked with Cigna to resolve the issue.
Oct 2, 14:02 EDT
Monitoring - Reason for notice: We have temporarily suspended Cigna eligibility transactions due to an issue identified with their response accuracy.

What you should expect: Out of an abundance of caution, processing has been paused while we work directly with Cigna to investigate and resolve the matter. We will provide updates as they become available and restore service once normal processing can be confirmed.

Action Required by Customer: No action needed for clients at this time
Oct 2, 09:48 EDT

Oct 1, 2026

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

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