Waystar System Status Check Status

All Systems Operational

Overall Platform and Waystar Portal Login Operational

Claims Management Operational

Waystar Claims Management Operational

Medicare Claims FISS Emulator Operational

Dental Claims Solution Operational

Real-time Claims Scrubber Operational

Financial Clearance & Patient Access Operational

Prior Authorization Operational

Waystar Eligibility Operational

Enterprise Eligibility Operational

Medicare Eligibility (former eSolutions) Operational

Dorado (former eSolutions) Operational

Waystar Estimation Operational

Patient Payments Operational

PatientWallet & PatientNotebook Operational

Provider Payments Portal Operational

Payment Processing Operational

Payment Device Management Operational

Epic Integrated APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2024

No incidents reported today.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Enterprise Eligibility Application and Medicare Eligibility Processing Delays

Resolved - Reason for Notice:
Our processing delay has been resolved. The Enterprise Eligibility application as well as all Medicare eligibility products are now functioning as expected.

Action Required by Client:
We apologize for any inconvenience this has caused in your daily workflow. If you have additional questions please open a case in Waystar's Support and Training Center.
Dec 2, 13:52 EST

Monitoring - This is a Waystar Proactive Alert to notify you of an eligibility issue that may impact your account.

Reason for Notice:
We have identified the issue and pushed a fix, allowing Eligbility inquires to process as expected. You may notice slower than normal processing as we work through a backlog of requests.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Dec 2, 11:54 EST

Update - This is a Waystar Proactive Alert to notify you of an eligibility issue that may impact your account.

Reason for Notice:
Waystar is still experiencing a processing delay in Eligibility causing response times to be longer than usual, but you should notice an improvement from when the issue was first reported, approximately an hour ago. This specific incident is primarily impacting clients that are using the Enterprise Eligibility application as well as all Medicare eligibility transactions.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring volume to ensure transitions process as expected.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Dec 2, 11:35 EST

Identified - This is a Waystar Proactive Alert to notify you of an eligibility issue that may impact your account.

Reason for Notice:
Waystar is currently experiencing a processing delay in Eligibility causing response times to be longer than usual. This specific incident is primarily impacting clients that are using the Enterprise Eligibility application as well as all Medicare eligibility transactions.

Action Taken by Waystar:
We are working diligently to resolve the issue and will be monitoring batches to ensure they process as expected.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Dec 2, 10:40 EST

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

PatientWallet Declining Payments

Resolved - We have deployed a fix for the issue impacting patient payments in the PatientWallet and payments are fully processing.
Nov 21, 13:07 EST

Monitoring - We have deployed a fix for the issue impacting patient payments in the PatientWallet. If patients are reporting the issue continues, please have them clear their cache and attempt the payment again.
Nov 21, 10:55 EST

Update - We have identified the cause of an issue where patients will get a "Payment Declined" message when attempting to complete a payment in the PatientWallet. We are currently applying a fix for the issue.
Nov 21, 10:41 EST

Investigating - We are investigating an issue where patients will get a "Payment Declined" message when attempting to complete a payment in the PatientWallet. These payments are not processing. We are working to fix the issue now.
Nov 21, 10:33 EST

Nov 20, 2024

No incidents reported.