All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Auth Accelerate Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 21, 2026

No incidents reported today.

Oct 20, 2026

Increased Declines and Errors: EMV
Resolved - Connectivity with our third-party vendor has remained stable, and Lane EMV device and Apple Pay transactions are processing normally. We have not observed any additional issues and consider this incident resolved.


We will continue to monitor for any future issues. PAX device and keyed payments were not impacted.
Oct 20, 18:10 EDT
Monitoring - Our third-party vendor has restored connectivity, and we have not observed additional payment processing exceptions for the past 15 minutes. We are continuing to monitor Lane EMV device and Apple Pay transactions for stability.


PAX device and keyed payments remain unaffected.
Oct 20, 17:48 EDT
Identified - Our third-party vendor has restored connectivity, and transactions are processing normally. We are continuing to monitor Lane EMV device and Apple Pay transactions to confirm payment processing remains stable.


PAX device and keyed payments remain unaffected.
Oct 20, 17:43 EDT
Investigating - We are currently investigating an issue with a third-party vendor that is resulting in a higher-than-usual number of declined payments for Lane EMV devices and Apple Pay.


PAX device and keyed payments are not impacted at this time.
Oct 20, 17:37 EDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

Waystar System Maintenance 10/18/2026
Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, October 17th from 12:00 AM ET to Sunday, October 18th at 4:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Sep 21, 14:25 EDT
Clinical Integrity + Revenue Capture: Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 EDT
Scheduled - In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Oct 14, 11:15 EDT

Oct 17, 2026

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Analytics Issue - Looker Authentication Error
Resolved - This incident has been resolved.
Oct 15, 10:07 EDT
Monitoring - A resolution has been implemented, and we are actively monitoring Analytics to ensure the issue remains resolved.
Oct 14, 15:49 EDT
Identified - Reason for Notice:
Waystar is currently investigating an issue within the Analytics application. When navigating to Analytics > Explore or other Analytics pages, users may be prompted to “Authenticate with Google.” If the “Authenticate with Google” button is selected, a “403. That’s an error.” message may be displayed.

Action Taken by Waystar:
Our teams are actively working to identify the root cause and restore normal Analytics reporting behavior as expected.

Action Required by Customer:
No action is required at this time. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Oct 14, 14:40 EDT

Oct 14, 2026

"Error Retrieving Payments" on various Remits screens
Resolved - This issue has been resolved.
Oct 14, 09:27 EDT
Monitoring - A resolution has been implemented and Waystar is monitoring the fix.
Oct 12, 16:01 EDT
Identified - Reason for Notice:
Waystar is currently experiencing issues within the Remit application across multiple remittance screens. Users may encounter the error message: "Error Retrieving Payments" when navigating throughout the application.

Action Taken by Waystar:
We are working diligently to resolve the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on daily workflow.
Oct 12, 09:51 EDT

Oct 13, 2026

Pax EMV Credit Card Gateway Maintenance - 10/12/2026
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:00 EDT
Scheduled - The credit card payment gateway will undergo maintenance on 10/12/2026. During this time, transactions may experience intermittent disruptions when processing on Pax A920, Pax A80, and Pax A800 credit card terminals during this window. We apologize for any inconvenience this may cause.

Estimated start time: Monday, 10/12/2026 at 11:00PM Eastern
Estimated end time: Tuesday, 10/13/2026 at 7:00AM Eastern

User Experience:
Transactions processing may be disrupted during maintenance window on Pax A920, A80, and A800 terminals.
If you experience a disruption while transacting, please resubmit the transaction or attempt again after the maintenance window.
Oct 6, 11:06 EDT

Oct 12, 2026

Oct 11, 2026

Waystar System Maintenance 10/10/2026-10/11/2026
Completed - The scheduled maintenance has been completed.
Oct 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, Oct. 10th from 10:00 PM ET to Sunday, Oct. 11 th at 1:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Sep 18, 13:53 EDT

Oct 10, 2026

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

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