Identified - Reason for Notice:
Waystar is currently investigating an issue impacting the transmission of some Professional Claims to certain payers, including Aetna. As a result, some claims submitted since August 28, 2026, may not have been successfully transmitted to the payer.
Action Taken by Waystar:
Our teams are actively working to identify the root cause and restore normal claim transmission as quickly as possible. We are also working to process any impacted claims once the issue is resolved. We will continue to provide updates as additional information becomes available.
Action Required by Customer:
No action is required at this time. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Sep 02, 2026 - 17:43 EDT
Waystar is currently investigating an issue impacting the transmission of some Professional Claims to certain payers, including Aetna. As a result, some claims submitted since August 28, 2026, may not have been successfully transmitted to the payer.
Action Taken by Waystar:
Our teams are actively working to identify the root cause and restore normal claim transmission as quickly as possible. We are also working to process any impacted claims once the issue is resolved. We will continue to provide updates as additional information becomes available.
Action Required by Customer:
No action is required at this time. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Sep 02, 2026 - 17:43 EDT
Overall Platform and Waystar Portal Login
Operational
Claims Management
Degraded Performance
Waystar Claims Management
Degraded Performance
Medicare Claims FISS Emulator
Operational
Dental Claims Solution
Operational
Real-time Claims Scrubber
Operational
Financial Clearance & Patient Access
Operational
Prior Authorization
Operational
Waystar Eligibility
Operational
Enterprise Eligibility
Operational
Medicare Eligibility (former eSolutions)
Operational
Dorado (former eSolutions)
Operational
Waystar Estimation
Operational
Patient Payments
Operational
PatientWallet & PatientNotebook
Operational
Provider Payments Portal
Operational
Payment Processing
Operational
Payment Device Management
Operational
Epic Integrated APIs
Operational
Clinical Integrity + Revenue Capture
Operational
Concurrent
Operational
Interact
Operational
Introspect
Operational
PreBill
Operational
Retrospect
Operational
Utilization Management
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Waystar System Maintenance 9/5/2026-9/6/2026 Sep 5, 2026 22:00 - Sep 6, 2026 01:00 EDT
Reason for Notice: System Maintenance starting Saturday, Sept 6th from 10:00 PM ET to Sunday, Sept 7th at 1:00 AM ET
What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.
Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 26, 2026 - 09:37 EDT
What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.
Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 26, 2026 - 09:37 EDT
Waystar System Maintenance 9/12/2026 - 9/13/2026 Sep 12, 2026 20:00 - Sep 13, 2026 06:00 EDT
Reason for Notice: System Maintenance starting Saturday, September 12th from 8:00 PM EST to Sunday, September 13th at 6:00 AM EST.
What should you expect: Login to the applications and file upload may be unavailable for brief periods of times during the maintenance window.
Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 19, 2026 - 13:28 EDT
What should you expect: Login to the applications and file upload may be unavailable for brief periods of times during the maintenance window.
Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 19, 2026 - 13:28 EDT
Waystar System Maintenance 9/26/2026-9/27/2026 Sep 26, 2026 22:00 - Sep 27, 2026 01:00 EDT
Reason for Notice: System Maintenance starting Saturday, Sept 26th from 10:00 PM ET to Sunday, Sept 27th at 1:00 AM ET
What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.
Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 26, 2026 - 09:38 EDT
What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.
Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 26, 2026 - 09:38 EDT