Monitoring - The fix for the issue impacting the ability to add or calculate DRGs within Concurrent has been successfully deployed.
Validation efforts have been completed, and services are operating as expected. Users should now be able to add and calculate DRGs normally.
We sincerely apologize for the disruption this issue caused and appreciate your patience while our teams worked to investigate and resolve the problem.
Oct 02, 2026 - 02:21 EDT
Validation efforts have been completed, and services are operating as expected. Users should now be able to add and calculate DRGs normally.
We sincerely apologize for the disruption this issue caused and appreciate your patience while our teams worked to investigate and resolve the problem.
Oct 02, 2026 - 02:21 EDT
Update - A fix for the issue impacting the ability to add or calculate DRGs within Concurrent is scheduled for deployment beginning tonight at 8:00 PM ET.
The deployment process is expected to take approximately 4 to 5 hours to complete across customer environments. During this time, customers may experience a single brief session interruption when their environment is updated. If this occurs, users should be able to quickly refresh the application and log back in to continue working.
At this time, we do not expect a prolonged application outage. Additionally, items such as Worksheet notes, Encoder changes, and Interact query drafts are expected to be automatically saved and retained through the update process.
We will provide an additional update once deployment has been completed successfully.
Oct 01, 2026 - 13:30 EDT
The deployment process is expected to take approximately 4 to 5 hours to complete across customer environments. During this time, customers may experience a single brief session interruption when their environment is updated. If this occurs, users should be able to quickly refresh the application and log back in to continue working.
At this time, we do not expect a prolonged application outage. Additionally, items such as Worksheet notes, Encoder changes, and Interact query drafts are expected to be automatically saved and retained through the update process.
We will provide an additional update once deployment has been completed successfully.
Oct 01, 2026 - 13:30 EDT
Identified - We have identified the cause of the issue impacting the ability to add or calculate DRGs and are actively working on a software patch to resolve it.
We are targeting deployment of the fix later today. The exact deployment window is still being finalized. Application of the patch will require a brief application restart, resulting in a short period of downtime.
We will provide another update once deployment timing has been confirmed and will also notify customers when the fix has been successfully implemented so that you may validate the fix.
Oct 01, 2026 - 10:36 EDT
We are targeting deployment of the fix later today. The exact deployment window is still being finalized. Application of the patch will require a brief application restart, resulting in a short period of downtime.
We will provide another update once deployment timing has been confirmed and will also notify customers when the fix has been successfully implemented so that you may validate the fix.
Oct 01, 2026 - 10:36 EDT
Investigating - Iodine, now part of Waystar, is aware of an unexpected service disruption that results in the inability to add or calculate DRGs.
Our team is actively investigating and working to resolve this issue as a top priority.
Oct 01, 2026 - 07:28 EDT
Our team is actively investigating and working to resolve this issue as a top priority.
Oct 01, 2026 - 07:28 EDT
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Waystar System Maintenance 10/3/2026 - 10/4/2026 Oct 3, 2026 17:00 - Oct 4, 2026 04:00 EDT
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What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.
Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Sep 17, 2026 - 09:36 EDT
What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.
Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Sep 17, 2026 - 09:36 EDT
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What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.
Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Sep 18, 2026 - 13:53 EDT
What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.
Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Sep 18, 2026 - 13:53 EDT
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Reason for Notice: System Maintenance starting Saturday, October 17th from 12:00 AM ET to Sunday, October 18th at 4:00 AM ET
What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.
Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Sep 21, 2026 - 14:25 EDT
What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.
Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Sep 21, 2026 - 14:25 EDT