All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance 9/26/2026-9/27/2026 Sep 26, 2026 22:00 - Sep 27, 2026 01:00 EDT

Reason for Notice: System Maintenance starting Saturday, Sept 26th from 10:00 PM ET to Sunday, Sept 27th at 1:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 26, 2026 - 09:38 EDT

Waystar System Maintenance 10/3/2026 - 10/4/2026 Oct 3, 2026 17:00 - Oct 4, 2026 04:00 EDT

Reason for Notice: System Maintenance starting Saturday, Oct. 3rd from 5:00 PM ET to Sunday, Oct 4th at 6:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Sep 17, 2026 - 09:36 EDT

Waystar System Maintenance 10/10/2026-10/11/2026 Oct 10, 2026 22:00 - Oct 11, 2026 01:00 EDT

Reason for Notice: System Maintenance starting Saturday, Oct. 10th from 10:00 PM ET to Sunday, Oct. 11 th at 1:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Sep 18, 2026 - 13:53 EDT

Waystar System Maintenance 10/18/2026 Oct 18, 2026 00:00-04:00 EDT

Reason for Notice: System Maintenance starting Saturday, October 17th from 12:00 AM ET to Sunday, October 18th at 4:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Sep 21, 2026 - 14:25 EDT

Sep 23, 2026

Temporary Disruption of Services- Remits/Claim Remedi/PARO/Prior Auth
Resolved - This incident has been resolved.
Sep 23, 13:49 EDT
Monitoring - Waystar is aware of a temporary disruption of services this afternoon. At this time we have engineers working to gather additional details and determine what services were/are currently impacted.

Potentially Impacted Applications:

Remits
ClaimRemedi
eSolutions
Eligibility/Estimation
Analytics Data Explorer
Revenue Capture
PARO
Prior Authorization
Medicare Analytics

This alert will be updated upon confirmation that services are operational.
Sep 23, 13:38 EDT

Sep 22, 2026

Intermittent Login Issues and Server Errors
Resolved - The issue affecting intermittent login access and server error messages within the Waystar Platform has been resolved. We are continuing to monitor the platform to ensure ongoing stability. We apologize for the disruption and appreciate your patience.
Sep 22, 09:37 EDT
Investigating - We are currently investigating an issue affecting the Waystar Platform. Some users may experience intermittent login failures, difficulty accessing the platform, or server error messages. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available.
Sep 22, 08:21 EDT

Sep 21, 2026

No incidents reported.

Sep 20, 2026

Clinical Integrity + Revenue Capture: Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 EDT
Scheduled - In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Sep 16, 10:39 EDT

Sep 19, 2026

Waystar System Maintenance 09/18/2026-09/19/2026
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Friday, Sept 18th from 10:00 PM ET to Saturday, Sept 19th at 12:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Sep 18, 14:08 EDT

Sep 18, 2026

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Claims Processing - Rejections for PATIENT REASON FOR VISIT MISSING
Resolved - This incident has been resolved.
Sep 16, 13:31 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which claims are rejecting with the following message: PATIENT REASON FOR VISIT MISSING. This is occurring on Professional and Institutional claims.

Action Taken by Waystar:
We are working diligently to resolve the issue. We will update this alert when the issue has been resolved.
Sep 16, 09:02 EDT
Remits - Unable to access Remits>Payments
Resolved - This incident has been resolved.
Sep 16, 09:56 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue with being able to access Remits>Payments within the site. Users are receiving an error message that states: Error Retrieving Payments

Action Taken by Waystar:
We are working diligently to resolve the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow.
Sep 16, 09:06 EDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Waystar System Maintenance 9/12/2026 - 9/13/2026
Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, September 12th from 8:00 PM EST to Sunday, September 13th at 6:00 AM EST.

What should you expect: Login to the applications and file upload may be unavailable for brief periods of times during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Aug 19, 13:28 EDT

Sep 12, 2026

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

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