All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Auth Accelerate Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Clinical Integrity + Revenue Capture: Additional Maintenance Window Nov 2, 2026 21:00 - Nov 3, 2026 01:00 EST

Iodine, now part of Waystar, will be performing maintenance on Monday, November 2. While this maintenance falls outside of our regularly scheduled monthly maintenance window, we are providing advance notice that maintenance will begin at 8:00 PM ET and is expected to last approximately four hours.

Maintenance Details:
During this window, we will be applying updates across our hosting systems as part of our ongoing platform maintenance efforts.

Services Affected:
During the maintenance window, Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up shortly after maintenance is completed.

We appreciate your understanding and apologize for the short notice.
Posted on Oct 30, 2026 - 23:16 EDT

Oct 31, 2026

No incidents reported today.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Patient Center Access Errors
Resolved - Patient Center access has been restored, and users should now be able to access the site normally. We will continue to monitor the environment for any additional issues. Patient Notebook and Pro Patient Payments remain unaffected.
Oct 26, 10:30 EDT
Investigating - We are currently investigating an issue affecting access to Patient Center. Some users may be unable to access the site and may receive an error message such as “This site can’t be reached” or “patientaccess.zirmed.com refused to connect.” At this time, we have not identified an impact to clients using Patient Notebook or Pro Patient Payments.
Oct 26, 08:46 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Issues Processing Payments
Resolved - Our vendor has resolved the issue that was causing issues with payments. We are seeing payments process as expected.
Oct 22, 14:40 EDT
Monitoring - Our vendor has resolved the issue that was causing issues with payments. We are seeing payments process as expected.
Oct 22, 13:42 EDT
Investigating - We are currently investigating issues with our third party vendors that they are experiencing connectivity issues. This is leading to errors and declines when attempting to process payments.
Oct 22, 13:09 EDT

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Increased Declines and Errors: EMV
Resolved - Connectivity with our third-party vendor has remained stable, and Lane EMV device and Apple Pay transactions are processing normally. We have not observed any additional issues and consider this incident resolved.


We will continue to monitor for any future issues. PAX device and keyed payments were not impacted.
Oct 20, 18:10 EDT
Monitoring - Our third-party vendor has restored connectivity, and we have not observed additional payment processing exceptions for the past 15 minutes. We are continuing to monitor Lane EMV device and Apple Pay transactions for stability.


PAX device and keyed payments remain unaffected.
Oct 20, 17:48 EDT
Identified - Our third-party vendor has restored connectivity, and transactions are processing normally. We are continuing to monitor Lane EMV device and Apple Pay transactions to confirm payment processing remains stable.


PAX device and keyed payments remain unaffected.
Oct 20, 17:43 EDT
Investigating - We are currently investigating an issue with a third-party vendor that is resulting in a higher-than-usual number of declined payments for Lane EMV devices and Apple Pay.


PAX device and keyed payments are not impacted at this time.
Oct 20, 17:37 EDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

Waystar System Maintenance 10/18/2026
Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, October 17th from 12:00 AM ET to Sunday, October 18th at 4:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Sep 21, 14:25 EDT
Clinical Integrity + Revenue Capture: Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 EDT
Scheduled - In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Oct 14, 11:15 EDT

Oct 17, 2026

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