All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Waystar System Maintenance 9/5/2026-9/6/2026 Sep 5, 2026 22:00 - Sep 6, 2026 01:00 EDT

Reason for Notice: System Maintenance starting Saturday, Sept 6th from 10:00 PM ET to Sunday, Sept 7th at 1:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 26, 2026 - 09:37 EDT

Waystar System Maintenance 9/12/2026 - 9/13/2026 Sep 12, 2026 20:00 - Sep 13, 2026 06:00 EDT

Reason for Notice: System Maintenance starting Saturday, September 12th from 8:00 PM EST to Sunday, September 13th at 6:00 AM EST.

What should you expect: Login to the applications and file upload may be unavailable for brief periods of times during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 19, 2026 - 13:28 EDT

Waystar System Maintenance 9/26/2026-9/27/2026 Sep 26, 2026 22:00 - Sep 27, 2026 01:00 EDT

Reason for Notice: System Maintenance starting Saturday, Sept 26th from 10:00 PM ET to Sunday, Sept 27th at 1:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 26, 2026 - 09:38 EDT

Aug 27, 2026

No incidents reported today.

Aug 26, 2026

Delta Dental of MA - Claims Processing Delay
Resolved - This incident has been resolved.
Aug 26, 09:31 EDT
Identified - Reason for Notice: Delta Dental of Massachusetts has advised us of an internal issue they've encountered processing claims files from Waystar.

Action Taken by Waystar: We have made the file adjustments requested by the payer and they are completing internal testing on their end. We do not have an ETA for completion.

Action Required by Customer: None at this time.
Aug 6, 15:30 EDT
Remits - Duplicate Remit Downloads
Resolved - This incident has been resolved.
Aug 26, 09:30 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which duplicate remit downloads are being delivered to clients.

Action Taken by Waystar:
Our technology team is actively troubleshooting this issue as a known defect.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow. An update will be provided upon confirmation that our technology team has resolved the download issue.
Jun 8, 14:38 EDT

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

Eligibility - Connectivity Errors
Resolved - This incident has been resolved.
Aug 19, 11:26 EDT
Investigating - Reason for Notice:
We are currently investigating an issue impacting Eligibility transactions. Clients may experience delays in receiving responses or intermittent errors. We will provide additional updates as more information becomes available.

Action Taken by Waystar:
We are working diligently to research the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused in your daily workflow.
Aug 19, 10:44 EDT

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

Clinical Integrity + Revenue Capture: Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 16, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:00 EDT
Scheduled - In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Aug 12, 10:39 EDT

Aug 15, 2026

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

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