All Systems Operational

Overall Platform and Waystar Portal Login Operational
Claims Management Operational
Waystar Claims Management Operational
Medicare Claims FISS Emulator Operational
Dental Claims Solution Operational
Real-time Claims Scrubber Operational
Financial Clearance & Patient Access Operational
Prior Authorization Operational
Waystar Eligibility Operational
Enterprise Eligibility Operational
Medicare Eligibility (former eSolutions) Operational
Dorado (former eSolutions) Operational
Waystar Estimation Operational
Patient Payments Operational
PatientWallet & PatientNotebook Operational
Provider Payments Portal Operational
Payment Processing Operational
Payment Device Management Operational
Epic Integrated APIs Operational
Clinical Integrity + Revenue Capture Operational
Concurrent Operational
Interact Operational
Introspect Operational
PreBill Operational
Retrospect Operational
Utilization Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Clinical Integrity + Revenue Capture: Monthly Maintenance Sep 19, 2026 21:00 - Sep 20, 2026 01:00 EDT

In accordance with Iodine’s maintenance policy, Iodine, now part of Waystar, will be performing scheduled maintenance this upcoming Saturday. Maintenance will begin at 9:00 PM ET and is expected to last approximately four hours.

Iodine’s scheduled maintenance occurs on the third Saturday of each month.

Maintenance Details:
During this window, we will be applying routine patches and updates across our hosting systems.

Services Affected:
During the maintenance window, various Iodine products may be temporarily unavailable. Interface messages will continue to be received, though message processing may be briefly delayed. We anticipate systems will be fully caught up by the start of the day on Sunday.
Posted on Sep 16, 2026 - 10:39 EDT

Waystar System Maintenance 9/26/2026-9/27/2026 Sep 26, 2026 22:00 - Sep 27, 2026 01:00 EDT

Reason for Notice: System Maintenance starting Saturday, Sept 26th from 10:00 PM ET to Sunday, Sept 27th at 1:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Posted on Aug 26, 2026 - 09:38 EDT

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

Claims Processing - Rejections for PATIENT REASON FOR VISIT MISSING
Resolved - This incident has been resolved.
Sep 16, 13:31 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue in which claims are rejecting with the following message: PATIENT REASON FOR VISIT MISSING. This is occurring on Professional and Institutional claims.

Action Taken by Waystar:
We are working diligently to resolve the issue. We will update this alert when the issue has been resolved.
Sep 16, 09:02 EDT
Remits - Unable to access Remits>Payments
Resolved - This incident has been resolved.
Sep 16, 09:56 EDT
Monitoring - Reason for Notice:
Waystar is currently experiencing an issue with being able to access Remits>Payments within the site. Users are receiving an error message that states: Error Retrieving Payments

Action Taken by Waystar:
We are working diligently to resolve the issue.

Action Required by Client:
None at this time. We apologize for any inconvenience this has caused on your daily workflow.
Sep 16, 09:06 EDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Waystar System Maintenance 9/12/2026 - 9/13/2026
Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, September 12th from 8:00 PM EST to Sunday, September 13th at 6:00 AM EST.

What should you expect: Login to the applications and file upload may be unavailable for brief periods of times during the maintenance window.

Action Required by Customer: If you encounter an error during login after the maintenance window, please try again.
Aug 19, 13:28 EDT

Sep 12, 2026

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

Waystar System Maintenance 9/5/2026-9/6/2026
Completed - The scheduled maintenance has been completed.
Sep 6, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 EDT
Scheduled - Reason for Notice: System Maintenance starting Saturday, Sept 6th from 10:00 PM ET to Sunday, Sept 7th at 1:00 AM ET

What you should expect: Login to the applications and file upload could be unavailable for brief periods of time during the maintenance window.

Action required by customer: If you encounter an error during login after the maintenance window, please try again.
Aug 26, 09:37 EDT

Sep 5, 2026

Sep 4, 2026

Auth Accelerate: Evicore writebacks down
Resolved - Evicore writeback has been restored. Any missing transactions will be re-sent by Evicore. No additional action needed. Thank you for your patience on this issue.
Sep 4, 11:05 EDT
Identified - Hello,

We are currently experiencing issues receiving writebacks for the status of Auth Accelerate requests to Evicore. We are working directly with Evicore to resolve the issues as quickly as possible.
Sep 4, 09:09 EDT
Professional Claims Processing Delay
Resolved - This incident has been resolved.
Sep 4, 09:08 EDT
Monitoring - All impacted claims have been successfully processed outbound as expected.
Sep 3, 12:25 EDT
Identified - Reason for Notice:
Waystar is currently investigating an issue impacting the transmission of some Professional Claims to certain payers, including Aetna. As a result, some claims submitted since August 28, 2026, may not have been successfully transmitted to the payer.

Action Taken by Waystar:
Our teams are actively working to identify the root cause and restore normal claim transmission as quickly as possible. We are also working to process any impacted claims once the issue is resolved. We will continue to provide updates as additional information becomes available.

Action Required by Customer:
No action is required at this time. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Sep 2, 17:43 EDT

Sep 3, 2026

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