Response times have returned to normal. We are marking this incident as resolved and will continue to monitor system performance. Thank you for your patience.
Posted Aug 06, 2026 - 11:32 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 06, 2026 - 11:11 EDT
Update
While service performance has improved, some users may still encounter occasional response delays of up to 30 seconds. Our teams remain engaged in identifying the root cause and implementing a resolution as quickly as possible.
Posted Aug 06, 2026 - 11:06 EDT
Investigating
Reason for Notice: Waystar Technology Team is currently in the process of reviewing delayed responses/slowness in Eligibility
Action Taken by Waystar: We are working diligently to research the issue.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow.