This incident has been resolved. You may experience some delays as we work through the remaining backlog of transactions. We apologize for any disruption this may have caused to your daily workflow and sincerely appreciate your patience while we worked to resolve the issue.
Posted Apr 29, 2026 - 09:08 EDT
Investigating
This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.
Reason for Notice: Waystar is currently experiencing a processing issue in our Eligibility and our Authorization products. This specific incident is primarily impacting clients that are using a TCP/IP connection and/or integration using HL7 messages.
Action Taken by Waystar: We are working diligently to resolve the issue and will send additional notifications as we have more information.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.