Reason for Notice: Our processing delay has been resolved. The Enterprise Eligibility application as well as all Medicare eligibility products are now functioning as expected.
Action Required by Client: We apologize for any inconvenience this has caused in your daily workflow. If you have additional questions please open a case in Waystar's Support and Training Center.
Posted Dec 02, 2024 - 13:52 EST
Monitoring
This is a Waystar Proactive Alert to notify you of an eligibility issue that may impact your account.
Reason for Notice: We have identified the issue and pushed a fix, allowing Eligbility inquires to process as expected. You may notice slower than normal processing as we work through a backlog of requests.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Posted Dec 02, 2024 - 11:54 EST
Update
This is a Waystar Proactive Alert to notify you of an eligibility issue that may impact your account.
Reason for Notice: Waystar is still experiencing a processing delay in Eligibility causing response times to be longer than usual, but you should notice an improvement from when the issue was first reported, approximately an hour ago. This specific incident is primarily impacting clients that are using the Enterprise Eligibility application as well as all Medicare eligibility transactions.
Action Taken by Waystar: We are working diligently to resolve the issue and will be monitoring volume to ensure transitions process as expected.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Posted Dec 02, 2024 - 11:35 EST
Identified
This is a Waystar Proactive Alert to notify you of an eligibility issue that may impact your account.
Reason for Notice: Waystar is currently experiencing a processing delay in Eligibility causing response times to be longer than usual. This specific incident is primarily impacting clients that are using the Enterprise Eligibility application as well as all Medicare eligibility transactions.
Action Taken by Waystar: We are working diligently to resolve the issue and will be monitoring batches to ensure they process as expected.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Posted Dec 02, 2024 - 10:40 EST
This incident affected: Financial Clearance & Patient Access (Enterprise Eligibility).