We are continuing to investigate an increase in declined payments. Our reporting is showing that this impacted a very small number of attempted transactions, and will look like a typical decline.
This issue has been resolved. If a payment declines, please have the patient contact their financial institution.
Posted Nov 13, 2025 - 09:56 EST
Monitoring
We are continuing to investigate an increase in declined payments. Our reporting is showing that it is impacting a very small number of attempted transactions, and will look like a typical decline. Currently, this issue seems to have been resolved. If you have a declined payment, please have the patient contact their financial institution.
Posted Nov 12, 2025 - 13:25 EST
Update
We are currently investigating an increase in declined payments. Our reporting is showing that it is impacting a very small number of attempted transactions, and will look like a typical decline.
If you are processing a payment and get an error or decline, we recommend trying to reprocess it.
Posted Nov 12, 2025 - 11:02 EST
Investigating
We are currently investigating an increase in declined payments. If you are processing a payment and get an error or decline, we recommend trying to reprocess it.