Reason for Notice: Waystar is currently investigating an issue impacting the transmission of some Professional Claims to certain payers, including Aetna. As a result, some claims submitted since August 28, 2026, may not have been successfully transmitted to the payer.
Action Taken by Waystar: Our teams are actively working to identify the root cause and restore normal claim transmission as quickly as possible. We are also working to process any impacted claims once the issue is resolved. We will continue to provide updates as additional information becomes available.
Action Required by Customer: No action is required at this time. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Posted Sep 02, 2026 - 17:43 EDT
This incident affects: Claims Management (Waystar Claims Management).