We are seeing 271 responses return to providers and processing is back to normal.
Posted Jan 02, 2026 - 09:36 EST
Identified
We continue to work on a fix for the issue.
Posted Jan 02, 2026 - 09:27 EST
Update
We have identified the issue and are working to resolve. We anticipate normal processing shortly.
Posted Jan 02, 2026 - 09:16 EST
Investigating
This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.
Reason for Notice: Waystar is currently experiencing a processing delay in Eligibility causing response times to be longer than usual or no responses to return. This specific incident is primarily impacting clients that are using a TCP/IP connection and/or integration using HL7 messages.
Action Taken by Waystar: We are working diligently to resolve the issue and will be monitoring batches to ensure they process as expected.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Posted Jan 02, 2026 - 09:04 EST
This incident affected: Financial Clearance & Patient Access (Enterprise Eligibility).