Payment processing through the Waystar Portal, PatientWallet, and IVR has returned to normal. We are continuing to monitor payment activity to ensure the issue remains resolved.
Posted Nov 05, 2026 - 10:11 EST
Monitoring
Payment processing through the Waystar Portal, PatientWallet, and IVR has returned to normal. We are continuing to monitor payment activity to ensure the issue remains resolved.
Posted Nov 05, 2026 - 09:25 EST
Identified
We have identified an issue affecting one of our payment processing partners that is resulting in intermittent payment failures through the Waystar Portal, PatientWallet, and IVR. We are monitoring the issue and will provide updates as more information becomes available.
Posted Nov 05, 2026 - 09:21 EST
Investigating
Investigating: We are currently investigating an intermittent issue affecting payment processing through the Waystar Portal, PatientWallet, and IVR. Some payment attempts may fail during this time.