This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.
Reason for Notice: Waystar experienced a processing issue in our Eligibility product between 3am and 4 am EST June 1, 2026. This specific incident impacted clients that are using a TCP/IP connection and/or integration using HL7 messages.
Action Taken by Waystar: We resolved the issue in approximately 1 hour, but users may have experienced some delay in processing.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow. If you have additional questions please open a case in Waystar's Support and Training Center.