Connectivity with our third-party vendor has remained stable, and Lane EMV device and Apple Pay transactions are processing normally. We have not observed any additional issues and consider this incident resolved.
We will continue to monitor for any future issues. PAX device and keyed payments were not impacted.
Posted Oct 20, 2026 - 18:10 EDT
Monitoring
Our third-party vendor has restored connectivity, and we have not observed additional payment processing exceptions for the past 15 minutes. We are continuing to monitor Lane EMV device and Apple Pay transactions for stability.
PAX device and keyed payments remain unaffected.
Posted Oct 20, 2026 - 17:48 EDT
Identified
Our third-party vendor has restored connectivity, and transactions are processing normally. We are continuing to monitor Lane EMV device and Apple Pay transactions to confirm payment processing remains stable.
PAX device and keyed payments remain unaffected.
Posted Oct 20, 2026 - 17:43 EDT
Investigating
We are currently investigating an issue with a third-party vendor that is resulting in a higher-than-usual number of declined payments for Lane EMV devices and Apple Pay.
PAX device and keyed payments are not impacted at this time.
Posted Oct 20, 2026 - 17:37 EDT
This incident affected: Patient Payments (Payment Processing, Epic Integrated APIs).