The issue is resolved and processing is back to normal.
Posted Jan 01, 2026 - 12:13 EST
Update
We are continuing to work on a fix for this issue.
Posted Jan 01, 2026 - 12:12 EST
Update
Engineering has begun resolving the issue and are observing 271 responses return to providers. We anticipate normal processing shortly.
Posted Jan 01, 2026 - 10:16 EST
Identified
This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account.
Reason for Notice: Waystar is currently experiencing a processing delay in Eligibility causing response times to be longer than usual. This specific incident is primarily impacting clients that are using a TCP/IP connection and/or integration using HL7 messages.
Action Taken by Waystar: We are working diligently to resolve the issue and will be monitoring batches to ensure they process as expected.
Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.
Posted Jan 01, 2026 - 09:37 EST
This incident affected: Financial Clearance & Patient Access (Enterprise Eligibility).