Increased Declines and Errors for Payments

Incident Report for Waystar System Status Check

Resolved

The issue with our downstream vendor appears to be resolved and we are not seeing additional errors or declines at this time. If you continue to have issues with payment processing, please submit a case through the Support and Training Center for additional investigation.
Posted Oct 14, 2025 - 08:43 EDT

Investigating

We are currently investigating an issue with a downstream vendor that is causing an increase in errors and declined payments for Integration Payments, eChecks, and Lane/Ingenico transactions.

Pax and BlueFin transactions do not appear to be impacted at this time.
Posted Oct 13, 2025 - 16:04 EDT
This incident affected: Patient Payments (PatientWallet & PatientNotebook, Provider Payments Portal, Payment Processing, Epic Integrated APIs).