Our upstream vendor has identified the issue and has applied a fix. We are now seeing >98% of transactions process successfully. The remaining declines and errors we are seeing appear to be typical payment declines.
Posted Jan 23, 2026 - 15:16 EST
Update
Our upstream vendor has identified the issue and has applied a fix. We are now seeing >98% of transactions process successfully. The remaining declines and errors we are seeing appear to be typical payment declines.
Posted Jan 23, 2026 - 13:14 EST
Update
Our upstream vendor has identified the issue and has applied a fix. While we are seeing some residual declines we are seeing ~80% of transactions process successfully. We recommend re-attempting transactions.
These declines are impacting ACH/eCheck Payments, as well and payments processed via Web Entry and Ingenico Lane Devices.
Pax Devices are not impacted at this time.
Posted Jan 23, 2026 - 12:53 EST
Monitoring
Our upstream vendor has identified the issue and has applied a fix. While we are seeing payments process, we are still seeing some residual declines. This is impacting ACH/eCheck Payments, as well and payments processed via Web Entry and Ingenico Lane Devices.
Pax Devices seem to be unimpacted at this time.
Posted Jan 23, 2026 - 12:20 EST
Update
One of our upstream vendors is investigating an issue processing payments. This is impacting ACH/eCheck Payments, as well and payments processed via Web Entry and Ingenico Lane Devices.
Pax Devices seem to be unimpacted at this time.
Posted Jan 23, 2026 - 12:12 EST
Investigating
We are currently investigating an issue with an upstream vendor that is causing payments to fail and be declined.