Re-Routing to a login screen when clicking in Medicare Eligibility

Incident Report for Waystar System Status Check

Resolved

This incident has been resolved.
Posted Feb 06, 2026 - 12:57 EST

Investigating

Reason for Notice: Waystar is currently aware that users may be getting routed to a legacy eSolutions login screen when trying to login to Waystar for Medicare Eligibility.

Action Taken by Waystar: Our technical teams are aware and working diligently to resolve the issue.

Action Required by Customer: None at this time. Waystar will continue to monitor the progress and provide updates as we have more information.
Posted Feb 06, 2026 - 11:15 EST
This incident affected: Financial Clearance & Patient Access (Medicare Eligibility (former eSolutions), Dorado (former eSolutions)).