This incident has been resolved. We have re-enabled the route, and Cigna eligibility transactions should processing normally. Thank you for your patience while we worked with Cigna to resolve the issue.
Posted Oct 02, 2026 - 14:02 EDT
Monitoring
Reason for notice: We have temporarily suspended Cigna eligibility transactions due to an issue identified with their response accuracy.
What you should expect: Out of an abundance of caution, processing has been paused while we work directly with Cigna to investigate and resolve the matter. We will provide updates as they become available and restore service once normal processing can be confirmed.
Action Required by Customer: No action needed for clients at this time