Evicore: Case delays on Auth Accelerate Interface

Incident Report for Waystar System Status Check

Investigating

We have received notification from Evicore that they are experiencing a downtime that is causing messages to become queued for our Auth Accelerate interface for all Evicore payers. Cases are expected to process once the downtime is resolved.

We will provide updates as soon as we know more.
Posted Aug 31, 2026 - 15:27 EDT
This incident affects: Financial Clearance & Patient Access (Prior Authorization).