This incident has been resolved. DDE eligibility has been restored to normal function. We apologize for any inconvenience this has caused in your daily workflow and we appreciate your patience while we worked to get this issue resolved.
Posted Mar 13, 2026 - 11:48 EDT
Monitoring
Reason for Notice: Waystar is aware that Eligibility transactions submitted within the Waystar Eligibility application are experiencing an error showing "Provider was not found on this account"
Action Taken by Waystar: Our internal team is working diligently to resolve the issue
Action Required by Customer: None at this time. We apologize for any inconvenience this has caused in your daily workflow and we appreciate your patience while we work to resolve.